Director, Workforce Management - Delivery Operations

Tap Growth ai; Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Ubiquity is seeking a Director for Workforce Management to lead delivery operations across multiple clients and sites. The role requires driving high-quality WFM execution, forecasting accuracy, staffing strategies, and real-time management to achieve strong business results.

The leader will oversee WFM teams, partner with Operations and client leadership, and ensure performance across accounts, regions, and geographies.

Job description

Ubiquity is seeking a Director for Workforce Management to lead delivery operations across multiple clients and sites. The role requires driving high-quality WFM execution, forecasting accuracy, staffing strategies, and real-time management to achieve strong business results.

The leader will oversee WFM teams, partner with Operations and client leadership, and ensure performance across accounts, regions, and geographies.