Director - Learning and Development

Eastvantage Business Solutions Inc.; Taguig; Hybrid; PHP 1,800,000 - 3,200,000; Full time

Job summary

Eastvantage is seeking a Director - Learning and Development to own and scale an internal L&D function across multiple geographies. You will design the learning strategy, create content, deploy programs, and measure impact, leveraging AI tools to operate efficiently as a one-person team.

Reporting to the CEO, you will collaborate with department heads and delivery leads, localize content for Philippines, India, Bulgaria, and Morocco, and oversee the EV Academy LMS while driving rapid upskilling

Qualifications

• 8+ years of progressive experience in Learning & Development, Talent Development, or Organizational Development, with at least 3 years in a BPO, outsourcing, or managed services environment
• Proven track record of building L&D programs from the ground up or significantly restructuring underperforming L&D functions
• Hands-on experience with instructional design methodologies (ADDIE, SAM, or equivalent) and adult learning principles
• Demonstrated ability to work as a solo operator — you have built, launched, and run programs without relying on a large support team
• Experience managing or administering a Learning Management System (LMS)
• Strong project management discipline — ability to run multiple programs simultaneously across time zones
• Excellent written and verbal communication skills in English
• Active, demonstrated use of large language models (ChatGPT, Claude, Gemini, or equivalent) for content drafting, curriculum design, assessment creation, and knowledge synthesis
• Experience with AI-powered design tools (Canva AI, Gamma, Beautiful.ai, Midjourney, or similar) for creating visually engaging training materials
• Familiarity with AI video/audio tools (Synthesia, HeyGen, ElevenLabs, Descript, or similar) for producing training videos, voiceovers, or multimedia content at scale

Responsibilities

• Define and own the annual L&D roadmap aligned to Eastvantage's business objectives, growth targets, and workforce development priorities
• Conduct organization-wide skills gap analysis by collaborating with department heads and operations leaders across all geographies
• Design, develop, and produce training content end-to-end: e-learning modules, instructor-led training decks, microlearning assets, assessments, job aids, and onboarding materials
• Use AI tools (LLMs, generative design tools, video/voice synthesis, etc.) as core production infrastructure to generate 80%+ of first-draft content through AI workflows
• Build reusable content templates and AI prompt libraries that allow rapid scaling of training content across new topics, roles, and geographies
• Localize and adapt content for multi-geography, multi-language delivery across Philippines, India, Bulgaria, and Morocco
• Launch and facilitate training programs across all Eastvantage locations, using a mix of synchronous (live virtual/in-person) and asynchronous (LMS/self-paced) formats
• Own the onboarding learning experience for new hires, ensuring they reach role-readiness faster
• Manage the EV Academy platform and any other LMS tools — including content uploads, learner tracking, certification paths, and reporting
• Define L&D success metrics and build dashboards to track program completion, learner satisfaction, knowledge retention, and on-the-job behavior change

Skills

L&D leadership

Content design

LMS administration

AI in L&D

Project management

English communication

Cross-functional collaboration

Solo operator

LLM usage

AI design tools

Tools

EV Academy LMS

Canva AI

Gamma

Beautiful.ai

Midjourney

Synthesia

HeyGen

ElevenLabs

Descript

Job description

About the role

The Director - Learning and Development is a high-ownership, execution-heavy role responsible for building, launching, and sustaining Eastvantage's internal L&D function as a one-person operation. You will design the learning strategy, produce the content, deploy the programs, and track the impact — all while leveraging AI tools to work at scale without a large team behind you. You will report directly to the Chief Executive Officer and work cross-functionally with department heads, operations managers, and delivery leads across all Eastvantage locations.

Key responsibilities

• Define and own the annual L&D roadmap aligned to Eastvantage's business objectives, growth targets, and workforce development priorities

• Conduct organization-wide skills gap analysis by collaborating with department heads and operations leaders across all geographies

• Design, develop, and produce training content end-to-end: e-learning modules, instructor-led training decks, microlearning assets, assessments, job aids, and onboarding materials

• Use AI tools (LLMs, generative design tools, video/voice synthesis, etc.) as core production infrastructure to generate 80%+ of first-draft content through AI workflows

• Build reusable content templates and AI prompt libraries that allow rapid scaling of training content across new topics, roles, and geographies

• Localize and adapt content for multi-geography, multi-language delivery across Philippines, India, Bulgaria, and Morocco

• Launch and facilitate training programs across all Eastvantage locations, using a mix of synchronous (live virtual/in-person) and asynchronous (LMS/self-paced) formats

• Own the onboarding learning experience for new hires, ensuring they reach role-readiness faster

• Manage the EV Academy platform and any other LMS tools — including content uploads, learner tracking, certification paths, and reporting

• Define L&D success metrics and build dashboards to track program completion, learner satisfaction, knowledge retention, and on-the-job behavior change

About you

• 8+ years of progressive experience in Learning & Development, Talent Development, or Organizational Development — with at least 3 years in a BPO, outsourcing, or managed services environment

• Proven track record of building L&D programs from the ground up or significantly restructuring underperforming L&D functions

• Hands-on experience with instructional design methodologies (ADDIE, SAM, or equivalent) and adult learning principles

• Demonstrated ability to work as a solo operator — you have built, launched, and run programs without relying on a large support team

• Experience managing or administering a Learning Management System (LMS)

• Strong project management discipline — ability to run multiple programs simultaneously across time zones

• Excellent written and verbal communication skills in English

• Active, demonstrated use of large language models (ChatGPT, Claude, Gemini, or equivalent) for content drafting, curriculum design, assessment creation, and knowledge synthesis

• Experience with AI-powered design tools (Canva AI, Gamma, Beautiful.ai, Midjourney, or similar) for creating visually engaging training materials

• Familiarity with AI video/audio tools (Synthesia, HeyGen, ElevenLabs, Descript, or similar) for producing training videos, voiceovers, or multimedia content at scale

About us

Eastvantage has reached an inflection point. With rapid growth across five countries, 13 supported languages, and an increasingly diverse service portfolio, our Learning & Development function needs a dedicated owner who can close the gap between our ambition and our execution.