Director, AI-Enabled Operations Excellence

Manulife; Philippines; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Job summary

Manulife is seeking a Director of Operations Excellence Implementation to translate post-process mapping insights into AI-enabled, scalable solutions across Asia. The role focuses on rapid prototyping, offshore IT oversight, and driving rapid production deployment with measurable benefits.

Responsibilities include leading end-to-end solution delivery, creating implementation roadmaps, and ensuring adoption by country operations.

Qualifications

• Bachelor’s degree in Computer Science (preferred), Engineering, Information Systems, or related discipline
• Advanced degree (MBA, Analytics, AI, or Operations-related) is an advantage
• 5-10 years of relevant experience in operations excellence, digital transformation, automation, AI-enabled solutions, or implementation roles
• Practical experience in turning concepts into deployed solutions, not just analysis
• Background within financial services, insurance, or complex regulated environments is highly preferred

Responsibilities

• From Opportunity Identification to Delivered Solution
• Take improvement opportunities identified through process mapping, diagnostics, and value stream analysis and convert them into executable solution designs and delivery plans
• Develop clear problem statements, solution concepts, functional requirements, and implementation roadmaps
• Ensure solutions are pragmatic, scalable, compliant, and aligned with Asia and global standards
• AI-Enabled Solution Design & Rapid Prototyping
• Stay abreast of the latest AI technologies and apply them to create operational apps, tools, and solutions (must-have capability)
• Use AI, automation, and low-code/no-code platforms and working closely with technology team to rapidly prototype and validate solutions, accelerating time to value
• Apply a vibe coding mindset to build and refine: AI-assisted workflows and process copilots, Intelligent document processing solutions, Exception handling and decision-support tools, Operational dashboards and productivity enablers
• Offshore IT & Vendor Oversight
• Act as the business solution owner for offshore IT teams and technology vendors
• Translate business requirements into clear user stories, technical briefs, and acceptance criteria
• Oversee development, testing, deployment, and early-life support to ensure stability and business value realization
• Implementation, Communication & Change Execution
• Drive end-to-end solution implementation including pilots, rollouts, and transition to BAU
• Work closely with country operations to ensure adoption and integration into day-to-day processes
• Communicate effectively across business and technology stakeholders, bridging technical and non-technical audiences (must-have capability)
• Benefits Tracking & Continuous Improvement
• Track solution performance against expected benefits (cost, productivity, quality, customer experience)
• Identify opportunities for enhancement and reuse across markets
• Feed insights and lessons learned back into the Operations Excellence pipeline

Job description

Manulife is seeking a Director of Operations Excellence Implementation to translate post-process mapping insights into AI-enabled, scalable solutions across Asia. The role focuses on rapid prototyping, offshore IT oversight, and driving rapid production deployment with measurable benefits.

Responsibilities include leading end-to-end solution delivery, creating implementation roadmaps, and ensuring adoption by country operations.