Digital Media Operations Lead

issgovernance; Philippines; Hybrid; PHP 893,000 - 1,339,000; Full time

Benefits offered by this job

Hybrid Work Arrangement

Job summary

issgovernance in Makati City seeks a seasoned Associate to manage and optimize digital media operations, campaigns, and analytics. You will lead a global team across Ad Operations, SEO, and Social Media, coordinating with regional leads to ensure timely delivery and quality standards.

The role emphasizes hands-on execution balanced with team leadership, hybrid work arrangements, and night shift scheduling in Manila time.

Qualifications

• Minimum 5+ years in digital media, advertising operations, digital marketing, or related field.
• Experience managing people or coordinating team work.
• Strong understanding of ad operations, trafficking, and performance reporting.
• Familiarity with advertising platforms, analytics tools, and reporting systems.
• Knowledge of SEO, social media, and website analytics concepts.

Responsibilities

• Lead and support a global team of Ad Operations, SEO, and Social Media specialists.
• Provide day-to-day guidance, coaching, and workload coordination for project delivery.
• Act as operational manager to remove roadblocks and support needs.
• Coordinate with leaders to ensure direction, training, and support across the team.
• Establish workflows, documentation, and best practices across the group.
• Monitor capacity to back digital media initiatives with efficient execution.
• Foster collaboration across regions and disciplines.
• Oversee trafficking, monitoring, optimization, and reporting of digital campaigns across sites and newsletters.
• Ensure inventory management and campaign delivery goals are met.
• Support troubleshooting of delivery, targeting, tracking, and reporting issues.
• Partner with internal teams to fulfill advertising commitments on schedule.
• Maintain ad operations processes, documentation, and quality control.
• Support platform use and administration of Google Ad Manager and related tech.
• Manage regular reporting on advertising performance, audience engagement, and web traffic.
• Ensure reports are accurate, timely, and accessible to stakeholders.
• Identify opportunities for operational improvements and dashboards.
• Assist with ad hoc reporting and analysis as needed.
• Identify opportunities to improve efficiency, consistency, and scalability of digital media operations.
• Support implementation of new tools, workflows, and processes.
• Maintain operational documentation and training materials.
• Assist with platform administration across advertising, analytics, content, and audience systems.
• Promote best practices that boost productivity, quality, and execution.

Skills

Team Leadership

Digital Advertising Operations

Campaign Trafficking

Analytics & Reporting

SEO & Social Media

Google Ad Manager

Looker Studio

Cross-functional Collaboration

Education

Bachelor's degree in Marketing/Communications

Tools

Google Ad Manager

Google Analytics

Looker Studio

Job description

Responsibilities

• Team Management & Operations
  • Manage and support a global team of Ad Operations, SEO, and Social Media specialists.
  • Provide day-to-day guidance, coaching, and workload coordination to ensure projects and priorities remain on track.
  • Act as the primary operational manager for team members, helping remove roadblocks and escape issues when additional support is needed.
  • Coordinate with functional and business leaders to ensure team members receive appropriate direction, training, and support.
  • Establish and maintain workflows, documentation, and operational best practices across the team.
  • Monitor team capacity and priorities to support efficient execution of digital media initiatives.
  • Foster collaboration and communication across team members working in different disciplines and regions.
• Advertising Operations
  • Oversee the trafficking, monitoring, optimization, and reporting of digital advertising campaigns across the organization’s websites, newsletters, and digital platforms.
  • Ensure advertising inventory is managed effectively and campaign delivery goals are achieved.
  • Support troubleshooting and resolution of campaign delivery, targeting, tracking, and reporting issues.
  • Partner with internal teams to ensure advertising commitments are fulfilled accurately and on schedule.
  • Maintain ad operations processes, documentation, and quality control standards.
  • Support the ongoing use and administration of advertising platforms, including Google Ad Manager and related technologies.
• Reporting & Analytics
  • Manage regular reporting on advertising performance, audience engagement, website traffic, and other key digital metrics.
  • Ensure reporting is accurate, timely, and accessible for business stakeholders.
  • Monitor performance trends and identify opportunities for operational improvements.
  • Support the development and maintenance of dashboards, reporting tools, and performance tracking systems.
  • Assist with ad hoc reporting and analysis requests as needed.
• Process Improvement & Platform Management
  • Identify opportunities to improve efficiency, consistency, and scalability across digital media operations.
  • Support the implementation and adoption of new tools, workflows, and processes.
  • Maintain operational documentation, procedures, and training materials.
  • Assist with platform administration and coordination across advertising, analytics, content, and audience systems.
  • Promote best practices that improve team productivity, quality, and execution.

Qualifications

• 5+ years of experience in digital media, advertising operations, digital marketing, publishing, or a related field.
• Previous experience managing people or coordinating the work of a team.
• Strong understanding of digital advertising operations, campaign trafficking, and performance reporting.
• Experience with advertising platforms, analytics tools, and reporting systems.
• Familiarity with SEO, social media, audience development, and website analytics concepts.
• Experience with Google Ad Manager, Google Analytics, Looker Studio, or similar platforms.
• Strong organizational and project management skills with attention to detail.
• Effective communication and problem-solving skills.
• Ability to work collaboratively with teams across multiple regions and time zones.
• Comfortable balancing hands-on execution with team leadership and operational oversight.

Work Location & Schedule

Amenable working at Makati City on a permanent night shift schedule (10pm - 7am, Manila Time)

Hybrid Work Arrangement

• Hybrid Work Arrangement (3 days' work onsite & 2 days' work from home per week): Benefit from the flexibility of a hybrid working model, combining the best of remote and in-office work.

What You Can Expect from Us

Our people are the moving force behind our work. We are committed to building a culture that values diverse skills, perspectives, and experiences. If you have the skills, passion, and drive to help us bring clarity and transparency to capital markets, we want to work with you.

Together, we can grow your career in an environment that fuels creativity, drives innovation, and has real impact.

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