Digital Content Specialist

AvePoint, Inc.; Manila; On-site; PHP 520,000 - 780,000; Full time

Benefits offered by this job

HMO coverage from day 1 (plus 2 free 2

Group life insurance (upon regular化)

Wellness Reimbursement Program (upon ɦ

Job summary

AvePoint is seeking a Digital Client Enablement Specialist in Manila, Philippines to support Customer Success and Service Delivery by creating high-quality, customer-facing technical content. This role will build scalable enablement assets to help customers onboard faster, deploy confidently, and adopt the AvePoint Confidence Platform more effectively.

Key responsibilities include converting guides into consumable content, developing a video library, and collaborating across teams to drive

Qualifications

• 2–3 years of relevant experience in content creation or enablement across video, digital, and interactive platforms.
• Strong written and verbal communication skills.
• Ability to translate technical concepts into clear content.
• High English proficiency both written and oral.

Responsibilities

• Become an internal AvePoint product expert who can convert user guides and product marketing material into consumable customer facing content.
• Create and maintain a structured “How To” video library for the AvePoint Confidence Platform.
• Develop digital customer onboarding materials to support self-service deployment to accelerate time-to-value.
• Define and track success metrics for engagement and adoption of materials.
• Produce partner technical onboarding content to reduce reliance on live Solution Engineering sessions.
• Collaborate with Digital Customer Success on onboarding and adoption-focused content.
• Ensure content accuracy, version control, and alignment with product releases.

Skills

Content creation

Video content

Digital content

Strong communication

English proficiency

Job description

About the role:

This role supports AvePoint’s digital-first customer engagement strategy and helps deliver a consistent, high-quality customer experience at scale.

AvePoint is looking for a Digital Client Enablement Specialist to support our Customer Success and Service Delivery teams by creating high-quality, customer-facing technical content. This role will focus on building scalable, reusable enablement assets that help customers and partners onboard faster, deploy confidently, and adopt the AvePoint Confidence Platform more effectively.

What You Will Do:

• Become an internal AvePoint product expert who can convert user guides and product marketing material into consumable customer facing content
• Create and maintain a structured “How To” video library for the AvePoint Confidence Platform
• Develop digital customer onboarding materials to support self-service deployment in an effort to accelerate time-to-value
• Define and track success metrics for engagement and adoption of materials.
• Produce partner technical onboarding content to reduce reliance on live Solution Engineering sessions
• Collaborate with Digital Customer Success on onboarding and adoption-focused content
• Ensure content accuracy, version control, and alignment with product releases

What You Bring:

• 2–3 years of relevant experience in content creation or enablement across video, digital, and interactive platforms
• Strong written and verbal communication skills
• Ability to translate technical concepts into clear content
• High English proficiency both written and oral

What’s in it for you:

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Wellness Reimbursement Program (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement (3 days onsite & 2 days' work-from-home)
• Competitive compensation package, Performance bonuses/incentives
• Career growth & advancement opportunities

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.