DevOps Engineer (AI/ML)

Optum, a UnitedHealth Group Company; Metro Manila; Hybrid; PHP 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Hybrid

Laptop provided by the Company

Market Total Rewards Package

Medical Plan (HMO) from Day 1

Dental, Medical, Optical Reimburses

Life and Disability Insurance

Paid Time-Off

Sick Leave Conversion

Tuition Fee Reimbursement

Employee Assistance Program

Training and Staff Development

Employee Referral Program

All Mandatory Statutory Benefits

Job summary

Optum is seeking an experienced software engineer to design, build, and operate AI/ML models and large language model-based agent apps for consumer-facing pharmacy and benefits experiences. You will craft scalable workflows connecting LLMs with enterprise systems and APIs.

You will implement conversation state management, tool integration, and payment-ready cloud infrastructure, ensuring robust, compliant deployments. Strong communication and cross-team collaboration are essential.

Qualifications

• 4+ years of software engineering experience with AI/ML/LLM-enabled apps.
• Strong Python engineering skills and production backend/API experience.
• Hands-on cloud-native development on a major cloud platform.
• Experience building and integrating LLM-based applications (prompting, tool calls, retrieval, evaluation).
• Experience with CI/CD pipelines, code quality controls, and production incident support.
• Experience with observability and debugging in distributed systems.
• Ability to collaborate across diverse business and technical stakeholders.
• Excellent communication with technical and non-technical audiences.

Responsibilities

• Own design, development, testing, deployment and maintenance of AI/ML models and LLM-based agent apps for healthcare experiences.
• Build and improve multi-tool agent workflows integrating LLMs with APIs and enterprise systems.
• Design conversation state, memory, and response personalization for multi-turn interactions.
• Contribute to cloud infra architecture using IaC for reliable deployments.
• Improve model quality via evaluation loops, prompt tuning and experimentation.
• Design reusable AI/ML platforms and components for engineering teams.
• Uphold best practices for AI systems in regulated environments.
• Stay updated on generative AI advances and propose healthcare solutions.

Skills

4+ years

2+ years AI/ML

Python

Cloud-native

LLM-based apps

CI/CD

Observability

Collaboration

Communication

Tools

AWS Bedrock

Azure OpenAI

LangGraph

Strands

OpenSearch

Pinecone

FastAPI

Job description

Primary Responsibilities

• Take ownership of designing, developing, testing, deploying, and maintaining AI/ML models and large language model-based agent applications for consumer-facing pharmacy and benefits management experiences.

• Build and improve multi-tool agent workflows that integrate large language models with APIs, serverless backend services, and enterprise pharmacy and benefits systems.

• Design and implement conversation state, memory and context handling, and response personalization for multi-turn user interactions.

• Contribute significantly to the architecture, implementation, and management of cloud infrastructure for AI solutions, utilizing Infrastructure as Code principles for reliable deployments.

• Improve model and agent quality through evaluation loops, error analysis, prompt and tool tuning, and continuous experimentation.

• Design and build reusable AI/ML platforms, components, and frameworks to accelerate innovation across the engineering team.

• Exhibit technical best practices for AI systems in regulated environments.

• Stay current with advancements in generative AI, large language model tooling, and agentic frameworks; propose innovative ways to tackle healthcare challenges.

What skills/attributes are a must have

• 4+ years of software engineering experience, including 2+ years building AI/ML or LLM-enabled applications.

• Strong Python engineering skills and experience building production backend services and APIs.

• Hands-on experience with cloud-native development on a major cloud platform.

• Experience building and integrating LLM-based applications (prompting, tool/function calling, retrieval, evaluation).

• Experience with CI/CD pipelines, code quality controls, and production incident support.

• Experience with observability and debugging in distributed systems.

• Strong ability to work collaboratively across diverse groups of business and technical stakeholders.

• Exceptional ability to communicate with both technical and non-technical people.

Nice to Have / Preferred Skills and Tools

• Experience with managed large language model platforms such as AWS Bedrock or Azure OpenAI, and cloud-hosted agent runtime services.

• Experience with agent orchestration frameworks such as Strands, LangGraph, or comparable tooling.

• Experience with retrieval-augmented generation (RAG) patterns, vector stores, and semantic search systems such as OpenSearch or Pinecone.

• Experience with conversational AI for chat channels, including multi-intent flow handling and session memory management.

• Experience with inter-agent communication patterns and tool orchestration protocols.

• Familiarity with async Python API frameworks such as FastAPI for serving AI applications.

• Experience with healthcare, pharmacy, or pharmacy benefits management domain workflows.

• Familiarity with secure handling of protected health and personally identifiable information, and delivery standards for regulated healthcare environments.

• Experience with AI experimentation, model quality dashboards, and governance review processes for production AI releases.

WHAT WE OFFER

• Hybrid

• Laptop/Computer Provided by the Company

• Market Total Rewards Package

• Retirement Plan

• Medical Plan (HMO) from Day 1 of employment

• Dental, Medical, and Optical Reimbursements

• Life and Disability Insurance

• Paid Time-Off Benefits

• Sick Leave Conversion

• Tuition Fee Reimbursement

• Employee Assistance Program (EAP)

• Annual Performance Based Merit Increases

• Employee Recognition

• Training and Staff Development

• Employee Referral Program

• Employee Volunteerism Opportunity

• All Mandatory Statutory Benefits

WHO WE ARE

• Optumis the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Groupis a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives