Desktop Support Specialist

Pyramid Consulting, Inc; Llanera; On-site; PHP 400,000 - 600,000; Full time

Job summary

An IT solutions provider is seeking a skilled Desktop Support Engineer to provide technical support in Llanera. The role involves troubleshooting hardware and software issues and supporting various operating systems. Ideal candidates will have experience with Windows and macOS, as well as strong customer service skills. This position offers a competitive salary and opportunities for professional growth.

Benefits

Competitive salary package

Opportunity for professional growth

Collaborative team culture

Qualifications

• Proven experience as a Desktop Support Engineer, IT Support Specialist, or similar role.
• Good troubleshooting and problem-solving skills.
• Strong customer service orientation with excellent communication skills (Spanish and English).

Responsibilities

• Provide 1st and 2nd line desktop support for onsite and remote users.
• Install, configure, and troubleshoot laptops, desktops, printers, and peripherals.
• Document technical procedures, knowledge base articles, and support guidelines.

Skills

Windows 10/11

macOS

Microsoft 365

Active Directory

Troubleshooting

Customer service

Problem-solving

Education

IT certifications such as CompTIA A+, Microsoft MCP/MCSA, ITIL Foundation

Tools

ServiceNow

MDM solutions (e.g., Intune, Jamf)

Job description

Overview

Job Title: Desktop Support Engineer

Location: Llanera, Spain

About the Role

We are seeking a skilled and motivated Desktop Support Engineer to join our IT team in Llanera. The successful candidate will provide hands-on technical support, ensuring smooth operations of end-user devices, applications, and IT infrastructure. You will be responsible for troubleshooting hardware and software issues, supporting Windows and macOS environments, and delivering excellent customer service to internal users.

Key Responsibilities

• Provide 1st and 2nd line desktop support for onsite and remote users.
• Install, configure, and troubleshoot laptops, desktops, printers, and peripherals.
• Support Windows, macOS, Microsoft 365, and collaboration tools.
• Maintain and troubleshoot user accounts, permissions, and access in Active Directory / Entra ID.
• Assist with mobile device management (MDM) for iOS and Android devices.
• Manage incidents, service requests, and escalations through ITSM tools (e.g., ServiceNow).
• Collaborate with infrastructure and network teams for issue resolution.
• Perform routine system checks, software patching, and updates.
• Document technical procedures, knowledge base articles, and support guidelines.
• Ensure adherence to IT policies, security, and compliance standards.

Required Skills & Experience

• Proven experience as a Desktop Support Engineer, IT Support Specialist, or similar role.
• Strong knowledge of Windows 10/11, macOS, and Microsoft 365 suite.
• Experience with Active Directory, Exchange/Outlook, and basic networking.
• Familiarity with MDM solutions (e.g., Intune, Jamf) is an advantage.
• Good troubleshooting and problem-solving skills.
• Strong customer service orientation with excellent communication skills (Spanish and English).
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

• IT certifications such as CompTIA A+, Microsoft MCP/MCSA, ITIL Foundation, or equivalent.
• Previous experience in a multinational corporate environment.

What We Offer

• Competitive salary package.
• Opportunity to work in a dynamic, international environment.
• Professional growth and training opportunities.
• Collaborative and supportive team culture.