Káyana is seeking a highly skilled and experienced Technology Governance, Delivery and Infra Lead to provide strategic leadership across technology delivery, governance and cloud operations within our FinTech and AI-driven data solutions portfolio. This role is accountable for driving successful delivery outcomes, establishing and enforcing technology governance frameworks, and ensuring reliable, secure, and cost-effective cloud operations. Working closely with business, product, engineering, security, compliance, and operations stakeholders, the role provides leadership across project and portfolio delivery, service management, risk and compliance, vendor governance, cloud operations, and continuous improvement initiatives. The successful candidate will play a critical role in aligning technology investments with business objectives, ensuring operational resilience, regulatory compliance, and the delivery of measurable business value.
Key Responsibilities:
- Lead the delivery of payments, cloud, infrastructure, corporate IT and strategic technology initiatives, ensuring successful outcomes aligned with business objectives, timelines, budgets, quality standards, and governance requirements.
- Lead cross-functional teams across Product, Engineering, Cloud, Security, Data, Operations, and vendor partners to drive delivery excellence and operational effectiveness.
- Manage technology portfolios, roadmaps, budgets, resources, risks, dependencies, and performance metrics across multiple initiatives and services.
- Establish and maintain technology governance frameworks, policies, standards, operational controls, and project management platforms (e.g., ClickUp) to ensure effective planning, reporting, transparency, and compliance.
- Provide leadership and oversight across cloud operations, platform engineering, infrastructure services, service reliability, automation, and operational readiness.
- Establish and oversee IT service management processes, including incident, problem, change, release, availability, capacity, disaster recovery, and business continuity management.
- Ensure compliance with regulatory, security, data privacy, risk management, and governance requirements, particularly within payments and other regulated environments.
- Drive stakeholder engagement, executive reporting, and vendor governance to ensure alignment, informed decision-making, and achievement of delivery and operational objectives.
- Lead technology financial management, including budgeting, forecasting, cloud cost optimization, and vendor performance management
- Mentor high-performing teams and foster a culture of accountability, innovation, and continuous improvement.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field (Master’s degree or MBA is an advantage).
- Minimum 10 years of experience in technology delivery, cloud operations, infrastructure, or technology leadership roles.
- Proven track record in delivering complex technology, cloud, digital transformation, infrastructure, or payments-related initiatives within enterprise environments.
- Strong experience in technology governance, risk management, compliance, operating models, and process improvement.
- Hands-on knowledge of AWS cloud platforms, cloud operations, security, automation, reliability, and cost optimization (FinOps).
- Strong understanding of Agile, Scrum, Waterfall, and hybrid delivery methodologies, with experience leading cross-functional teams and technology portfolios.
- Experience managing technology operations, IT service management, vendors, managed service providers, contracts, and service-level agreements (SLAs).
- Excellent leadership, stakeholder management, communication, financial management, and strategic planning skills, preferably gained within FinTech, Banking, Payments, Financial Services, or other regulated industries.
Preferred Certifications
- PMP, PRINCE2, Scrum Master, SAFe, ITIL, AWS, FinOps, or equivalent professional certifications.