Delivery Coordinator

Sourcedpeople; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Sourcedpeople is seeking a Delivery Coordinator in the Philippines to support Delivery Managers in delivering e-commerce projects and monthly retainers on time and within budget. The role focuses on handling administrative tasks and coordinating internal resources to ensure smooth project execution.

You will participate in planning, tracking, and reporting, while attending stakeholder meetings and maintaining project documentation.

Qualifications

• Assist with delivering e-commerce projects and monthly retainers on time and within budget by handling administrative tasks and coordinating resources.
• Experience coordinating resources across project teams and ensuring timely delivery.

Responsibilities

• Handle administrative tasks for the Delivery Manager and Account Managers.
• Ensure correct application of the delivery management process across all assigned projects.
• Create outcome-led tasks from discovery and scope of work with user stories, clear descriptions and acceptance criteria.
• Assign tasks to internal resources (developers, designers, testing etc), and monitor progress daily.
• Provide clear feedback on tasks to resources and report issues with expected results.
• Attend and document decisions in WIPs and stakeholder meetings and follow up on actions.
• Maintain a detailed project plan or roadmap and documentation (Jira tickets, briefs, handover, etc).
• Flag out-of-scope requests and manage change requests to prevent scope creep.
• Submit project and retainer status reports including milestones, deliverables, risks, and issues.
• Support, mentor and collaborate with Delivery and Account Management teams.

Skills

Administrative tasks

Resource coordination

Stakeholder communication

Task tracking

Delivery coordination

Tools

Jira

Job description

The Delivery Coordinator assists Delivery Managers in delivering e-commerce projects and monthly retainers on time and within budget by handling administrative tasks and coordinating resources.

General Tasks

Project and Retainer Coordination

• Handle administrative tasks for the Delivery Manager and
• Account Managers to keep the projects running smoothly.
• Ensure the correct application of the delivery management process across all assigned projects.
• Create outcome led tasks from the original discovery and scope of work that include user stories, clear descriptions and acceptance criteria.
• Assign tasks to internal resources (developers, designers, testing etc), ensuring daily monitoring and review of their progress.
• Provide clear feedback on tasks to resources on open tasks, reporting any issues distinctly and defining the expected results.
• Supported by the Delivery or Account Manager, organise, attend and participate in WIPs and stakeholder meetings, whilst documenting and following up on important decisions and actions.
• Assist the Delivery Manager to maintain a detailed project plan or roadmap and documentation throughout the project or monthly retainer (project master, Jira tickets, development briefs, theme briefs, Client Success handover, external brief, external work order etc).
• Be aware of any out of scope project requests and ensure the
• Delivery Manager raises change requests as required to prevent scope creep whilst maintaining a transparent timeline with the client.
• Submit project and retainer status reports including project milestones, deliverables, dependencies, risks and issues, communicating across leadership on an on-going basis in the form of a report.
• Report project risks, outcomes and elevate issues to the
• Delivery or Account Manager according to the project work plan.

Team Player

• Be part of building a culture of diligence, success and teamwork within the Delivery and Account Management team.
• Mentor new Delivery Coordinators to ensure alignment of responsibilities and expectations, as defined in their job description.
• Assisting with internal team communications (managing resources, assisting with blockers etc).
• Supporting, and cooperating with, all other business units to meet performance and operational targets.