DE033669-Health Clinical Services Senior Analyst

8003 Accenture Inc Company; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture is seeking a Health Clinical Services Senior Analyst in Quezon City. The role focuses on medical management reviews, eligibility verification, and care-coordination with clinical staff. Requires BSN, active US RN license, and hospital RN experience.

Return-to-Office setup with project shifts and collaboration with U.S.-licensed medical directors. Experience in UM and BPO environments is beneficial.

Qualifications

• BSN degree required.
• Current, unrestricted US RN license.
• Clinical RN experience in hospital settings (inpatient/outpatient).
• Experience in BPO is a plus but not required.
• UM experience is advantageous.

Responsibilities

• Perform medical management reviews using client criteria and medical policies.
• Determine eligibility, pre-certification and prior authorization based on contracts.
• Summarize care needs and coordinate with clinical reviewers and medical staff.
• Route non-eligible cases to nursing or medical review for further action.
• Enter data into client systems and support discharge planning and transitions.

Skills

BSN

US RN license

Clinical nursing experience

BPO experience

UM experience

Education

BSN degree

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Health Clinical Services Senior Analyst

WORK SETUP: Return to Office

RESPONSIBILITIES:

• Conduct UM pre-service, concurrent, retrospective, out of network, and appropriateness of treatment setting. Reviews service requests to ensure compliance with applicable criteria, medical policy, and member eligibility, benefits, and contracts.
• Utilize client specific criteria sets (e.g., Milliman or InterQual), applicable client specific medical policy and client clinical guidelines for decision making to either approve or summarize and route to Client's nursing reviewer and/or Client's medical staff for review.
• Accurately routes cases to client medical staff for further review when a service or admission does not meet medical necessity, place of service, or benefit criteria.
• Responsible for conducting medical management review activities which require the review of clinical information against client specific criteria as noted above but excludes medical necessity denial determinations.
• Promote member access to medically necessary, quality healthcare in a cost-effective setting according to contract. Consult with clinical reviewers and/or U.S.-licensed medical directors to ensure medically appropriate, high-quality, cost-effective care throughout the medical management process.
• Collaborate with providers to assess members, needs for early identification and proactive planning for discharge planning. Facilitate member care transition through the healthcare continuum and refer treatment plans/plan of care to clinical reviewers as required.
• Determine contract and benefit eligibility; obtain/confirm intake (demographic) information from callers and/or faxes.
• Conduct a thorough radius search in "Provider Finder" and follow up with provider on referrals given; refers cases requiring clinical review to a nurse reviewer.
• Process incoming requests, collection of information needed for review from providers, utilizing scripts to screen basic and complex requests for pre-certification and/or prior authorization. Verify benefits and/or eligibility information. Check benefits for facility-based treatment.
• Review of information and summarization of member's potential care needs and/or durable medical equipment (DME) needs following discharge and forward to client for final discharge plan.
• Data entry of contact into client systems and route as appropriate.

OTHERS:

Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS:

• Bachelor of Science Nursing (BSN) degree
• Holds current and unrestricted US Registered Nurse license
• 3 months clinical experience (480 hours of working experience as a RN) in a hospital setting
• Work experience as an active RN license and providing direct patient care
• Clinical setting includes inpatient hospital, outpatient hospital clinic
• No state license required (doability will be revisited if there's a specific state of RN license needed)
• At least 6 months’ BPO experience preferred but not required

Good to have only:

• UM experience

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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