DE033554-Wealth And Banking Service Helpdesk Analyst

Accenture in the Philippines; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Accenture in the Philippines is seeking a Capital Markets Ops Analyst to support enterprise financial platforms from our Taguig Uptown Bonifacio office. The role requires 2 to 3 years of relevant experience and provides an opportunity to work on ServiceNow-based incident management and wealth brokerage applications.

You will monitor queues, triage incidents, document procedures, and collaborate with project teams to ensure timely resolutions while mentoring colleagues and contributing to

Qualifications

• 2 to 3 years of relevant experience.
• Enterprise technical support experience.
• Good to have experience in ServiceNow ticketing system and Wealth Brokerage applications.

Responsibilities

• Monitor the ServiceNow queue for newly assigned incidents, requests, and tasks; triage and prioritize work in accordance with WCSD requirements.
• Diagnose and resolve complex technical issues related to enterprise-managed devices, printers, OS, network, and software applications.
• Provide remote troubleshooting and clear, step-by-step guidance to end users.
• Create, update, and route incidents and requests in ServiceNow per documented processes.
• Partner with Project Analyst to document new applications, procedures, and support playbooks.
• Attend project meetings to provide technical input, advise on implementation approaches, and help identify risks and dependencies.
• Collaborate with internal technical teams to resolve advanced issues and drive timely outcomes.
• Serve as a mentor and escalation point for complex technical issues, coach teammates on troubleshooting approaches and customer communication.
• Act as a subject matter expert for specialized technologies and support initiatives.
• Document issues, troubleshooting steps, and resolutions in ServiceNow with clear notes.
• Participate in ongoing training to remain current on new technologies, tools, and support practices.

Skills

2 to 3 years experience

Enterprise technical support

ServiceNow

Wealth Brokerage apps

Tools

ServiceNow

Job description

Job Description:

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Capital Markets Ops Analyst WORK SETUP: Return to Office RESPONSIBILITIES:


• Monitor the ServiceNow queue for newly assigned incidents, requests, and tasks; triage and prioritize work in accordance with WCSD requirements.


• Diagnose and resolve complex technical issues related to enterprise-managed mobile devices, laptops, desktops, printers, operating systems, network connectivity, and software applications.


• Provide remote troubleshooting and clear, step-by-step guidance to end users.


• Create, update, and route incidents and requests in ServiceNow in accordance with documented processes.


• Partner with the Project Analyst to document new applications, procedures, and support playbooks.


• Attend project meetings to provide technical input, advise on implementation approaches, and help identify risks and dependencies.


• Collaborate with internal technical teams to resolve advanced issues and drive timely outcomes.


• Serve as a mentor and escalation point for complex technical issues, coach teammates on troubleshooting approaches and customer communication.


• Act as a subject matter expert for specialized technologies and support initiatives.


• Document issues, troubleshooting steps, and resolutions in ServiceNow with clear, complete notes to enable consistent support and knowledge transfer.


• Participate in ongoing training to remain current on new technologies, tools, and support practices.


• OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

• 2 to 3 years of relevant experience


• Enterprise technical support experience


• Good to have experience in ServiceNow ticketing system and Wealth Brokerage applications