DE033475-Customer Service New Associate

Accenture PLC; Quezon City; On-site; PHP 240,000 - 280,000; Full time

Job summary

Accenture is seeking a Customer Service New Associate for on-site work in Quezon City, Philippines. The role serves as the first point of contact for workers compensation, auto and general liability claims, handling calls, emails, and faxes, following client processes to improve service efficiency.

No experience is required; standard voice profile is expected as part of the qualification. The role is located at Quezon Gateway Tower 2 with a return-to-office setup.

Qualifications

• No experience required.
• Standard Voice Profile.

Responsibilities

• Manages incoming telephone calls, emails, and/or faxes for the listed lines of business.
• Liaises on Life Insurance (LI) services including Enrollment Support, Web Support, Medical Underwriting Inquiries, Account Maintenance, Billing, Continuation Options and Benefit Administration Support.
• Liaises on Disability Insurance (DI) services including Web Support, Claim Intake (Disability and FML), Absence Reporting (FML), Claim Maintenance (Extension, Dr Info, etc.), Claim Payment Inquiries (STD/LTD), Claim Approval Status.
• Responds to customer inquiries with timely and accurate information.
• Follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency.
• Uses available resources to understand contractual and regulatory compliance requirements and reports suspected compliance issues on the day of discovery to a Team Lead, Manager, and/or the Compliance Department; reports known or suspected data disclosures or fraud on the day of discovery to a Team Lead.

Skills

Standard Voice Profile

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Customer Service New Associate

WORK SETUP: Return to Office

OVERALL PURPOSE:The Claims Intake Representative shall act as the first point of contact for customers reporting Workers Compensation, Auto and General liability claims.

RESPONSIBILITIES:

• Manages incoming telephone calls, emails, and/or faxes for the following lines of business (LOB):
• Life Insurance (LI) – services include Enrollment Support, Web Support, Medical Underwriting Inquiries, Account Maintenance, Billing, Continuation Options and Benefit Administration Support
• Disability Insurance (DI) – services include Web Support, Claim Intake (Disability and FML), Absence Reporting (FML), Claim Maintenance (Extension, Dr Info, etc.), Claim Payment Inquiries (STD/LTD), Claim Approval Status;
• Responds to customer inquiries with timely and accurate information;
• Follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency;
• Utilizes resources and tools to accurately respond to customer inquiries;
• Uses available resources to understand contractual and regulatory compliance requirements and reports suspected compliance issues on the day of discovery to a Team Lead, Manager, and/or the Compliance Department;
• andResponsible for reporting known or suspected data disclosures or fraud on the day of discovery to a Team Lead.

OTHERS:

Project Shift Schedule: RotationProject Rest Day: RotationProject/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS:

• Standard Voice Profile
• No experience required

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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