Dayshift Customer Service Support • Local Account

Transec BPO Solutions Inc.; Pasig; On-site; PHP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company that values work-life balance and offers comprehensive benefits including HMO and life insurance. As a customer service representative, you'll be the voice of one of the top brands in the Philippines, ensuring customer inquiries are handled with care and efficiency. This role provides an excellent opportunity to develop your skills in a supportive environment while making a meaningful impact on customer satisfaction. If you're passionate about helping others and thrive in a dynamic setting, this position is perfect for you.

Benefits

HMO

Life Insurance

Incentives

Work-Life Balance

Qualifications

• Strong customer service skills with a focus on problem-solving.
• Experience with CRM software for logging calls and documentation.

Responsibilities

• Answer incoming calls regarding product information and customer inquiries.
• Log all calls in the CRM system for proper documentation.
• Coordinate with departments to resolve customer concerns.

Skills

Customer Service

CRM Software

Communication Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree

Tools

CRM System

Job description

WHY JOIN OUR TRANSEC TEAM?

• HMO, life insurance, and incentives
• Represent one of the top leading brands in the PH
• Non-toxic account with real work-life balance

Responsibilities:

• Answer incoming calls from customers regarding product information, price inquiries, complaints, delivery follow-ups, etc.
• Accurately log all incoming calls in the CRM (Customer Relationship Management) system for proper documentation.
• Identify concerns efficiently and effectively, providing necessary solutions where applicable.
• Coordinate with various branches and departments to resolve customer concerns and requests.
• Ensure pending concerns are attended to promptly and escalate issues as needed.