Dayshift / Customer Service Representative

Lexie Staffing co.; Muntinlupa; On-site; PHP 100,000 - 400,000; Full time

Job summary

A customer service firm is looking for a representative in Muntinlupa who will provide exceptional customer service, addressing inquiries and resolving issues efficiently. The ideal candidate should possess a high school diploma, with 1-3 years of experience in customer service, and strong communication skills. This role involves collaboration with team members and adherence to company policies to ensure a consistent customer experience.

Qualifications

• 1-3 years of experience in customer service.
• Empathetic and patient demeanor, with a strong work ethic.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Maintain a thorough knowledge of company products and services to assist customers effectively.
• Document customer interactions and follow up on outstanding issues to ensure resolution.
• Collaborate with team members to enhance customer satisfaction and identify areas for improvement.
• Adhere to company policies and protocols to deliver a consistent customer experience.

Skills

Strong communication skills

Interpersonal skills

Education

High School diploma or equivalent

Job description

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Maintain a thorough knowledge of company products and services to assist customers effectively.
• Document customer interactions and follow up on outstanding issues to ensure resolution.
• Collaborate with team members to enhance customer satisfaction and identify areas for improvement.
• Adhere to company policies and protocols to deliver a consistent customer experience.

Requirements

• Educational Qualifications: High School diploma or equivalent required
• Experience Level: 1-3 years of experience in customer service
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Empathetic and patient demeanor, with a strong work ethic
• Responsibilities and Duties: Ability to manage multiple tasks in a fast-paced environment
• Working Conditions: Office environment with possible telephone and face-to-face interactions