The Data Protection Officer plays a critical role in ensuring that privacy and data protection practices are effectively embedded.
As the primary point of contact for all privacy-related issues and activities. The Privacy Officer works collaboratively with internal stakeholders, with a monthly meeting with a privacy office team (DPO, Security, Legal, Risk) on privacy matters. The role plays a pivotal role in ensuring the follow-up of non-compliance issues.
Responsibilities:
Privacy Process Ownership
- Serve as the (delegated) process owner for PH office privacy procedures and ensure compliance with privacy policies and regulations.
- Review and refine privacy processes to align with company-wide data protection objectives.
- Proactively identify and implement privacy best practices to mitigate risks.
- Conduct risk-based assessments and recommend practical remediation steps within defined timelines (e.g., 30/60/90-day plans).
- Collaborate with cross-functional teams (Marketing, IT, Legal, Security, Procurement, Operations) to ensure alignment and resolve privacy-related gaps.
Cookie, Tracking & Vendor Management
- Review, classify, and document cookies, trackers, and technologies used across the website and applications.
- Assess compliance risks related to cookie usage, online identifiers, and vendor tools such as Google Tag Manager and Consent Management Platforms.
- Evaluate third‑party vendors for privacy compliance and ensure appropriate data processing agreements and documentation are in place.
- Balance business needs (e.g., marketing conversion tracking) with regulatory requirements through evidence-based recommendations.
Register of Processing Activities (ROPA)
- Maintain and update the register of processing activities, ensuring accurate documentation of data processing activities and related information.
- Ensure follow-up on non-compliance issues.
- Capture key ROPA elements including purposes, data categories, retention periods, lawful bases, data flows, recipients, security measures, and data transfers.
- Coordinate with system owners (CRM, ERP, HR, marketing tools) to validate and update data mapping information.
Incident Handling
- Coordinate or assist in the response to privacy incidents, ensuring prompt identification, assessment, and reporting of data breaches.
- Document incident details, root cause, affected data subjects, and corrective actions with attention to accuracy and completeness.
Data Subject Access Requests (DSAR/DSR)
- Conduct or assist in data protection impact assessments (DPIAs) for new projects and existing personal data processing activities.
- Identify potential risks and recommend potential risk treatment activities.
- Manage end‑to‑end DSAR handling including intake, identity verification, scoping, data collection from multiple systems, redaction, and secure delivery.
- Coordinate with IT and Marketing teams to retrieve device-level tracking data when feasible and document limitations transparently.
- Ensure DSAR responses meet legal deadlines and maintain defensible documentation.
Training & Awareness
- Conduct or assist in delivering privacy training and raise awareness, ensuring employees understand their roles in protecting data.
- Stay up-to-date with privacy trends and changes in regulations, and share insights with the team.
- Communicate complex privacy, technical, and regulatory topics in simple, business-friendly language.
Contract Management
- Review new contracts and work with procurement functions and legal teams to ensure compliance with privacy requirements, such as Data Processing Agreements (DPAs).
- Ensure vendor privacy controls align with organizational standards and regulatory requirements.
Access Rights Management
- Coordinate periodic user access reviews across CRM, ERP, HRIS, and marketing systems to ensure least‑privilege access.
- Identify and expand excessive access rights, segregation‑of‑duties conflicts, and outdated permissions.
- Work with system owners to ensure access revocation, documentation, and process improvements.
Portfolio Management
- Participate in specific portfolio management reviews of new initiatives and assess their impact on privacy requirements.
- Provide privacy‑by‑design recommendations, data mapping support, and compliance guidance for new products, features, or vendor integrations.
Qualifications:
- Good understanding of business processes and information technology about eCommerce
- In-depth knowledge of the application within the organization of data privacy laws
- Minimum 1-2 years of experience in data privacy or compliance
- Demonstrated knowledge of GDPR and Philippines Data Privacy Act regulations
- Willingness to learn in privacy management, risk assessment, or compliance
- Strong communication skills to advocate for privacy practices and liaise with various stakeholders
- Ability to handle confidential information with integrity and discretion
- Willingness to learn in conducting DPIAs, managing data breaches, and maintaining records is a must
- Bachelor's degree required
Work arrangement: Hybrid, 2-3 days onsite schedule