Data Integrity Specialist

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC.; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

IQVIA Solutions Operations Center Philippines, Inc. is seeking a data analyst to research, analyze, and respond to client data inquiries. You will use IQVIA tools to research trends, identify anomalies, and communicate resolutions in writing to clients and internal teams.

The role emphasizes delivering timely responses within the SLA and collaborating with multiple departments to ensure data quality. The ideal candidate has a Bachelor’s degree in a relevant field and 2+ years of experience, with

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 2+ years of relevant work experience preferred.
• Strong problem solving and analytical abilities with data sets.
• Excellent written and oral communication; able to engage with diverse stakeholders.

Responsibilities

• Receive and respond to client data inquiries via email or the IQVIA customer portal.
• Research, analyze, and resolve inquiries using client data trends, IQVIA data, and methodologies.
• Explain routine database processes and data handling to clients.
• Provide formal written communications detailing cause, status, and resolution of issues.
• Coordinate with internal departments to validate data and ensure inquiries meet SLA guidelines.
• Follow escalation processes to ensure timely resolutions.
• Maintain data quality by identifying trends and anomalies and supporting corrective actions.
• Perform basic data analyses and provide guidance to clients.

Skills

Data analysis

Problem solving

Communication skills

Stakeholder management

Education

Bachelor’s / College Degree in Computer Science, Mathematics, Statistics, or equivalent

Tools

IQVIA data platforms

Job description

Role Purpose:

• Research, analyze, and respond to client data inquiries regarding data trends, data applications, IQVIA systems, or methodologies.
• Ensure resolutions for the client data inquiries meet the timelines outlined in the Service Level Agreement
• Perform weekly proactive analysis of key client markets and promoted products to identify potential data anomalies and data processing-related issues, and ensures appropriate corrective actions were taken
• Perform quality checks to various supplier management reports, and provides sign-off

Job Description:

• Receive and respond to client data inquiries via email or through the IQVIA customer portal
• Utilize various office applications and IQVIA tools to research, analyze, and resolve inquiries that require an understanding of the client and their business, the pharmaceutical market, and IQVIA data and processes
• Understand and can effectively communicate routine database processes and methodologies for client inquiry resolution
• Provide formal written communications both internally and externally regarding cause, status, and resolution of the issue/s.
• Work with various IQVIA internal departments to validate and/or correct data and database issues, and ensure inquiry responses are meeting Service Level Agreement guidelines
• Follow the standard escalation process to ensure resolution
• Maintain and enhance data quality by analyzing trends and resolving potential market/database anomalies identified through accelerated product and product/supplier outlier identification tools.
• Complete basic data analysis and provide guidance to clients
• Participate in internal service meetings as needed or whenever assigned
• Contribute on identifying process improvement opportunities

Job Requirement:

• Candidate must possess at least a Bachelor’s /College Degree in Computer Science, Mathematics, Statistics, or equivalent
• Minimum of 2 years relevant work experience preferred
• Demonstrate strong problem solving and analytical skills, can process and understand large amounts of data to isolate issue in question, identify patterns and trends in data sets
• Can comprehend complex concepts and processes
• Knowledge and relevant background on IQVIA syndicated sales and prescription data, and in-depth understanding of the US pharmaceutical industry and market dynamics is a plus
• Excellent written and oral communication skills
• Can effectively communicate with various levels of the organization
• Strong ability to deal tactfully with internal and external clients through emails or calls