Data-Driven Contact Center Supervisor

Ventra Health, Inc.; Mabalacat; On-site; PHP 4,294,000 - 5,521,000; Full time

Benefits offered by this job

Performance-based incentive plan

Job summary

Ventra Health is seeking a Supervisor, Contact Center to lead the daily operations of the Contact Center department. This role focuses on supervising staff, conducting performance appraisals, and coordinating work assignments to ensure service excellence.

The position involves tracking metrics, resolving escalated issues, and pursuing continuous process improvements. You may also participate in special projects as assigned by leadership.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Business, Benefits, or related field.
• Five (5) years of experience handling patient health information and/or medical records preferred.
• Six (6) months of supervisory/management experience preferred.

Responsibilities

• Supervises daily operations of the Contact Center and performs performance appraisals.
• Tracks, maintains, and monitors employee metrics.
• Resolves escalated issues within customer service and contact departments.
• Identifies opportunities for process improvements and innovative solutions.
• Performs special projects and other duties as assigned.

Skills

Supervisory/management

Customer service

Oral communication

Written communication

Interpersonal skills

Time management

Organizational skills

Problem solving

Team player

Education

High School Diploma or GED

Bachelor’s degree in Business or related field

Tools

EMRs

Job description

Ventra Health is seeking a Supervisor, Contact Center to lead the daily operations of the Contact Center department. This role focuses on supervising staff, conducting performance appraisals, and coordinating work assignments to ensure service excellence.

The position involves tracking metrics, resolving escalated issues, and pursuing continuous process improvements. You may also participate in special projects as assigned by leadership.