Contact Center Team Lead & Performance Coach

Stargate Marketing Solutions and Services Inc.; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

Stargate Marketing Solutions and Services Inc. is seeking a Contact Center Supervisor to oversee daily contact center operations and lead a team of customer service representatives to ensure productivity, service quality, and performance targets are consistently achieved.

The role emphasizes monitoring team performance, coaching and supporting agents, resolving escalated concerns, analyzing operational data, and implementing improvements to maintain efficient and high-quality customer service.

Responsibilities

• Oversee daily contact center operations.
• Lead and coach a team of customer service representatives.
• Monitor performance and ensure productivity.
• Resolve escalated customer concerns.
• Analyze operational data to drive improvements.
• Implement process improvements to maintain quality.

Job description

Stargate Marketing Solutions and Services Inc. is seeking a Contact Center Supervisor to oversee daily contact center operations and lead a team of customer service representatives to ensure productivity, service quality, and performance targets are consistently achieved.

The role emphasizes monitoring team performance, coaching and supporting agents, resolving escalated concerns, analyzing operational data, and implementing improvements to maintain efficient and high-quality customer service.