Data Center Operations Network Analyst – Incident Response

Marsh; Mexico; On-site; PHP 2,129,000 - 3,194,000; Full time

Benefits offered by this job

Professional development

Inclusive culture

Career growth opportunities

Job summary

Marsh is seeking a Data Center Operations specialist to join the IT team based in Mexico City, with a requirement to be in the office at least three days a week. The role focuses on monitoring network incidents, troubleshooting issues, and ensuring clear communication within the network infrastructure.

You will handle incident management, engage with various teams, and contribute to the reliability of the enterprise network.

Qualifications

• Degree in Computer Science, Engineering, or related field.
• Certification in networking (CCNA/CCNP) is required.
• Minimum 3 years of experience in network operations or support roles.
• Basic to medium knowledge in infrastructure like servers, OS (Linux/Unix), backups, storage, UPS, Wireless, Cloud environments and/or Web apps.

Responsibilities

• Monitor, troubleshoot, and resolve network, security and infrastructure incidents and alerts with timely response.
• Perform troubleshooting for network issues and escalate to specialized teams as needed.
• Serve as first-line support, manage incidents and communicate updates until resolution.
• Review and manage incidents until they are resolved.

Skills

Networking concepts

English proficiency

Education

B.S. in Computer Science

CCNA/CCNP certification

Job description

Marsh is seeking a Data Center Operations specialist to join the IT team based in Mexico City, with a requirement to be in the office at least three days a week. The role focuses on monitoring network incidents, troubleshooting issues, and ensuring clear communication within the network infrastructure.

You will handle incident management, engage with various teams, and contribute to the reliability of the enterprise network.