D2C Ecommerce Specialist

Nestlé Global; Philippines; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

Nestlé Global is seeking a D2C eCommerce Specialist to partner with the Nespresso Digital Commerce team in Meycauayan, Bulacan. The role emphasizes updating D2C websites and apps, content management, and managing promotions and product configurations to grow the D2C business.

Required are CMS skills (Magento2 mandatory; Drupal/Shopify a plus), a CS/Web Development degree, and strong English writing. The position is full-time with a hybrid work setup in the Philippines.

Qualifications

• CMS experience with Magento2 is mandatory.
• Experience with Drupal and Shopify is a plus.
• University degree in Computer Science or Web Development.
• Excellent writing and editing skills in English.

Responsibilities

• Update and maintain the D2C website and app per market direction.
• Manage content, promotions and product configurations across channels.
• Coordinate with internal and external partners to ensure quality and timely releases.
• Perform QA activities and end-to-end testing on new code releases.
• Implement SEO optimizations and monitor analytics for improvements.

Skills

Magento2

Drupal

Shopify

Education

Bachelor's degree in CS/Web Development

Tools

HTML5

Photoshop

Google Analytics

Google Search Console

Job description

D2C eCommerce Specialist

Company : Nestlé Global • Job Type : Full Time • Philippines

Position Snapshot

Location: Meycauayan, Bulacan
Company: Nestlé Business Services AOA, Inc.
Full-time | Hybrid

Job Description

Act as the primary eCommerce technical partner of the Nespresso Digital Commerce team, responsible to update and maintain at market direction the D2C website & app experience and commercial activations, actively contributing to growth of the D2C business. Support the Business/Market in managing content on Nespresso e-commerce D2C online touchpoints, ensuring consistency and maintaining high-quality information standards across websites. The D2C Digital Commerce Specialist is part of a broader team focusing on websites content management and optimization. He/She is responsible for updating website content, manage promotions and products, communicate with internal and external partners are among main responsibilities.

This role requires:

• Promotion management
• Content management in CMS
• Product management (product launch support, product configuration, product discontinuation)
• Perform Q&A activities upon introduction of any change on the digital landscape, Preproduction then Production upon market Digital & eCommerce lead approval
• Execute E2E testing and MAT (Market Acceptance Test) upon new code releases
• Implementation of SEO optimizations
• Handling support request and incident request to technical support organization on behalf of market and/or global Digital & eCommerce expert
• Configure and Q&A existing features on Drupal and Hybris platforms, potentially integrated with 3rd party services. Ensure market validation and sign-off prior activation in Production.
• Track market requests and key activities delivered for Business
• Create and update documentation for key activities
• Ad-hoc tasks (e.g. testing new functionalities)

What will make you successful in this role

• Hands-on experience with CMS with Magento2 (Mandatory) Drupal, Shopify is a plus.
• University Degree ideally in Computer Science, Web Development or related field
• Excellent writing and editing skills in English
• Experience in running test and QA activities
• Proficiency in HTML5 to update and enhance UX & CX designs
• Good knowledge of Photoshop or associated graphic design tools
• Solid knowledge of SEO
• General understanding of web design and UX (User Experience)
• Good understanding of with web analytics and associated optimization tools (e.g. Google Analytics, Google Search Console, Session Cam etc).
• Ability to work with ticketing and workflow tool.
• Keen attention to detail
• Meeting deliverable requirements, service level agreements and specific targets
• A team-oriented mentality and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance and resilience
• Ensuring good time management (including down time)
• Good communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times
• Working in a corporate and multi-cultural environment
• Working with high-volume, complex tasks
• Ability to collaborate effectively across functions/ teams and projects
• Proven presentation, organization and communication skills
• Ability to proactively and independently collaborate with the businesses and markets.
• Ability to make decisions

About the Company

Nestlé Global

Nestlé is the world’s largest food & beverage company. We unlock the power of food to enhance quality of life for everyone, today and for generations to come.