Cyber Threat Analyst - Global Threat Operations

Trustwave; Philippines; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading cybersecurity firm is seeking a Cyber Threat Analyst to join their Global Threat Operations team. This role involves analyzing security events and responding to customer incidents, requiring strong TCP/IP networking skills and effective communication. The ideal candidate will have a background in information security and is motivated to deliver excellent customer service. This is a remote position available to those authorized to work in the Philippines.

Qualifications

• Demonstrated fluency in English is required.
• Information security or networking experience is desired.
• Self-managed with strong team orientation.

Responsibilities

• Perform network analysis to understand detected threats.
• Respond to security events from various security tools.
• Interact with customers using polite and professional manners.

Skills

Information security best practices

Unix/Linux operating systems

TCP/IP networking

Customer service skills

Analytical thinking

Oral and written communication

Education

High school diploma or equivalent

Tools

Log collection and analysis tools

Sourcefire/Snort

IP Tables/ firewalls

Job description

About Trustwave

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.

Cyber Threat Analyst – Role Overview

The Cyber Threat Analyst is a member of the Global Threat Operations (GTO) team within Trustwave Managed Security Services (MSS). In addition to possessing technical knowledge, a Threat Analyst interacts extensively with customers and partners using polite, professional etiquette.

Responsibilities

• Use strong TCP/IP networking skills to perform network analysis and understand detected threats.
• Analyze and respond to security events from firewalls, IDS, IPS, SIEM, Web Application Firewall (WAF) and other security data sources within documented SLA.
• Respond within service level agreement (SLA) standards to customer tickets and threats requiring incident notification.
• Tune devices for blocking and reporting based on customer business need.
• Use effective written and verbal communication skills to interact with customers and internal resources in a polite, positive, and professional manner.
• Take responsibility for customer satisfaction and overall success of managed services.
• Respond to needs and questions of customers concerning their managed services, managed devices and detected threats.
• Adhere to policies, procedures, and security best practices.
• Resolve problems independently and understand correct escalation procedures.

Skills & Knowledge Requirements

• Information security best practices & network security architecture
• Current events in Cyber Security and associated patching and remediation efforts
• Unix / Linux operating systems
• TCP/IP networking
• Sourcefire/Snort based security products
• IP Tables/ firewalls
• Scanning technologies
• Log collection and analysis tools

Desired Experience

• Information security, web server administration, or networking
• Excellent customer service skills
• Excellent analytical thinking and problem solving skills
• Strong oral and written communication skills
• Self-managed and team oriented
• Deadline and detail oriented
• Highly motivated

Required

• English: Demonstrated Fluency

Preferred

• Certified in Security related Industry, Vendor or Professional Certification - GCIA, GCIH, Security+, OSCP, or CEH preferred.

Education

• A high school diploma or equivalent is required; a college or university degree is a plus.

This is a remote opportunity open to anyone legally authorized to work in the Philippines. Guided by our flexible workplace philosophy, Moments That Matter, people gather in the office when in-person interaction is most impactful; full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.