CX Quality & Strategy Lead

Pilmico Foods Corporation; Cebu City; On-site; PHP 781,200 - 1,116,000; Full time

Job summary

Pilmico Foods Corporation in Cebu City is looking for a Customer Experience Manager to bridge customer expectations with organizational execution. This role involves establishing service quality metrics and leveraging data for continuous improvement across business units.

Ideal candidates will possess a data-driven mindset, strong leadership skills, and over 5 years of managerial experience. Join us in shaping customer-centric innovations as we feed Asia's growth.

Qualifications

• 5+ years in a managerial leadership role with proven team performance management.
• Advanced capability in establishing and measuring service quality metrics.
• Experience with CRM technologies and optimizing efficiency.

Responsibilities

• Oversee the end-to-end framework for capturing the Voice of the Customer.
• Drive cross-functional process improvements across all business units.
• Leverage data to measure service quality and identify gaps.

Skills

Service Quality Frameworks (e.g., SERVQUAL)

CRM & CX Technology Architecture

Business Process Management (BPM)

Leadership

Data-Driven Mindset

Tools

Customer Experience Management (CXM) platforms

Job description

Pilmico Foods Corporation in Cebu City is looking for a Customer Experience Manager to bridge customer expectations with organizational execution. This role involves establishing service quality metrics and leveraging data for continuous improvement across business units.

Ideal candidates will possess a data-driven mindset, strong leadership skills, and over 5 years of managerial experience. Join us in shaping customer-centric innovations as we feed Asia's growth.