CX Quality & Process Improvement Manager

aboitiz foods; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Aboitiz Foods is seeking a Customer Experience (CX) Manager responsible for bridging customer expectations with organizational execution. This strategic role involves overseeing the Voice of the Customer framework and driving process improvements across business units.

The ideal candidate will have at least 5 years in a managerial position, with a strong focus on service quality frameworks, CRM technologies, and data-driven stories that align cross-functional leaders to a customer-centric culture.

Qualifications

• Advanced capability in establishing and implementing service quality metrics.
• Deep knowledge of CRM technologies and CXM platforms.
• Experience in automating business processes and integrating QMS requirements.
• Strong analytical ability to provide actionable customer insights.

Responsibilities

• Oversee the framework for capturing the Voice of the Customer.
• Measure service quality and leverage data for cross-functional improvements.
• Lead team performance and ensure documentation of customer interactions.

Skills

Service Quality Frameworks

CRM & CX Technology Architecture

Business Process Management

Data-Driven Mindset & Storytelling

Job description

Aboitiz Foods is seeking a Customer Experience (CX) Manager responsible for bridging customer expectations with organizational execution. This strategic role involves overseeing the Voice of the Customer framework and driving process improvements across business units.

The ideal candidate will have at least 5 years in a managerial position, with a strong focus on service quality frameworks, CRM technologies, and data-driven stories that align cross-functional leaders to a customer-centric culture.