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TELUS Digital is seeking an Operations Team Leader in the Philippines to manage a CSR team and ensure adherence to client standards. You will monitor performance against defined metrics, provide coaching, and handle administrative duties related to payroll templates and performance cycles.
You will motivate agents, assist in coaching, and collaborate with the Operations Manager to address issues, design incentive programs, and improve overall account performance.
TELUS Digital is seeking an Operations Team Leader in the Philippines to manage a CSR team and ensure adherence to client standards. You will monitor performance against defined metrics, provide coaching, and handle administrative duties related to payroll templates and performance cycles.
You will motivate agents, assist in coaching, and collaborate with the Operations Manager to address issues, design incentive programs, and improve overall account performance.