CX Excellence Leader: Operational Growth

Boldr; Manila; On-site; PHP 3,000,000 - 4,200,000; Full time

Job summary

Boldr seeks an experienced Senior Manager, Client Experience Excellence to connect Business Unit strategy with execution. You’ll lead CXMs, raise leadership capability, and raise operational discipline across programs in a dynamic SaaS/AI environment.

You will coach senior leaders, improve workforce planning, and drive operational excellence with measurable client outcomes. This role requires hands-on leadership and executive collaboration.

Qualifications

• 7+ years in Client Experience or related roles.
• 5+ years leading managers who lead operational teams.
• Experience in SaaS, technology, AI or similar.
• Proven ability to coach and develop leaders.
• Strong workforce planning and organizational readiness.

Responsibilities

• Lead and develop a team of Client Experience Managers.
• Set expectations for leadership, governance, and accountability.
• Conduct performance and talent reviews.
• Use coaching and feedback to improve CX leadership.
• Drive workforce readiness and succession planning.

Skills

Leadership

Coaching

Stakeholder mgmt

Operational rigor

Workforce planning

Strategy execution

SaaS & AI

Data analytics

Performance mgmt

Job description

Boldr seeks an experienced Senior Manager, Client Experience Excellence to connect Business Unit strategy with execution. You’ll lead CXMs, raise leadership capability, and raise operational discipline across programs in a dynamic SaaS/AI environment.

You will coach senior leaders, improve workforce planning, and drive operational excellence with measurable client outcomes. This role requires hands-on leadership and executive collaboration.