Customer & Technical Service Associate (Vehicle Digital Topics)

Buscojobs; Metro Manila; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading global company in outsourcing services is hiring a Customer Support Representative. You will handle customer inquiries in English, provide solutions for vehicle services, and support customers on digital topics. Ideal candidates should have at least 1 year of customer service experience, excellent English skills, and a willingness to work shifts onsite. This role offers a dynamic work environment and opportunities for growth.

Qualifications

• Minimum 1 year customer service experience preferably with Australian accounts.
• Excellent English communication skills (oral and written).
• Flexible and willing to work in shifts and onsite.

Responsibilities

• Handle customer enquiries in writing and by telephone in English.
• Provide solutions for challenges with booked services in vehicles.
• Communicate and forward technical issues to the appropriate departments.

Skills

Customer-oriented

Communicative

Problem-solving

Tools

Ticketing tools

Common information technologies

Job description

Overview

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Responsibilities

• Taking responsibility: You will handle customer enquiries in writing and by telephone in English. You will support customers with their extensive requests concerning various digital topics such as vehicle applications and the like.
• Think comprehensively: In case of challenges with booked services in the vehicle you are the first point of contact and present possible solutions to the customer in 1st or 2nd level support.
• Implement reliably: Forwarding technical issues to the appropriate departments is just a part of your responsibilities aside from communicating with specialist centers. You will also educate our customers on the existing digital product portfolio.

Qualifications

• Personality: Customer-oriented, responsible and communicative
• Working method: professional, independent, reliable, service- and solution-oriented. You are accustomed to working in a team, are organized and with high self-motivation. Flexibility and willingness to work in shifts are also crucial.
• Experience: Minimum 1 year customer service experience preferably with Australian accounts
• Know-how: Enthusiasm for customer service in the automotive sector, quick perception and secure handling of common information technologies, also with ticketing tools. Intercultural competence is expected since you will be working with local and foreign colleagues.
• Languages: Excellent English communication skills (oral and written)
• Amenable to work onsite, holidays and shifting schedule

Additional Information

Please attach your resume to your application. Only shortlisted candidates will be contacted via email. The process will include an online English exam followed by an Operations exam then an interview with HR and Operations.