Customer Support & Success Vehicle Technology Quality and Continuous Improvement Specialist Cebu, Philippines

AMCS Group; Cebu City; Hybride; PHP 279 000 - 614 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Healthcare coverage

25 days annual leave

Shuttle service

Free onsite meals

Wellbeing benefits

Professional development

Global collaboration

Sustainable future projects

Résumé du poste

AMCS Group in the Philippines invites a skilled hardware quality and continuous improvement specialist to join our global team. You will assess installation and service activities, review processes, and drive improvements that reduce repeats and elevate standards across hardware and verification activities.

You will train teams, provide audit feedback, maintain clear records, and travel as required to conduct audits and competency assessments.

Qualifications

• Strong practical background in hardware, electronics, vehicle technology or a related technical discipline.
• Demonstrable experience of technical installation, service, support or quality activities.
• Strong problem-solving and fault-finding capability.
• Excellent attention to detail and ability to objectively assess work against defined standards.
• Strong communication skills with the confidence to deliver technical training and provide constructive audit feedback.
• Ability to produce clear audit records, findings and corrective actions.
• Willingness to travel as required to perform audits and competency assessments.

Responsabilités

• Review technical processes and identify opportunities to improve quality and reduce repeat issues.
• Promote consistent standards and good working practices across internal and external resources.
• Support the development and improvement of procedures, checklists and training documentation.
• Travel as required to perform audits and competency assessments.

Connaissances

Hardware background

Installation & service experience

Problem-solving

Attention to detail

Technical training skills

Audit record keeping

Willing to travel

Description du poste

WhoWe Are

At AMCS, sustainability means business - and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.

What We Build

We build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.

Why Join AMCS

Join AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what's possible and work on technology that makes a measurable difference - for our customers, our communities and the planet

Hardware Quality & Continuous Improvement

• Use practical hardware knowledge to assess the quality and consistency of installation and service activities.

• Review technical processes and identify opportunities to improve quality and reduce repeat issues.

• Work closely with Hardware, Service, Installation, Quality and other relevant teams to resolve identified issues.

• Promote consistent standards and good working practices across internal and external resources.

• Support the development and improvement of procedures, checklists and training documentation.

Skills & Experience

Essential

• Strong practical background in hardware, electronics, vehicle technology or a related technical discipline.

• Demonstrable experience of technical installation, service, support or quality activities.

• Strong problem-solving and fault-finding capability.

• Excellent attention to detail and ability to objectively assess work against defined standards.

• Strong communication skills with the confidence to deliver technical training and provide constructive audit feedback.

• Ability to produce clear audit records, findings and corrective actions.

• Willingness to travel as required to perform audits and competency assessments.

Desirable

• Previous experience conducting technical, quality or compliance audits.

• Experience delivering technical training or competency assessments.

• Background in vehicle-mounted weighing systems, telematics, cameras, sensors or other connected vehicle hardware.

• Experience working with field-service teams or subcontractors.

• Knowledge of quality management, calibration, verification or regulated weighing environments.

AMCS verification training material already includes specific equipment and calibration requirements for weighing-system verification, supporting the value of a technically experienced person in this role.

Measures of Success

• Internal and external audits completed to the required standard.

• Audit findings and corrective actions clearly documented and progressed.

• Verification personnel trained and assessed consistently.

• Accurate training, competency and audit records maintained.

• Reduction in repeat non-conformances through effective corrective action and training.

• Consistent application of AMCS hardware and verification standards.

What We Offer

• Hybrid working model that supports flexibility and collaboration.

• Day 1 healthcare coverage for you and up to three dependents.

• 25 annual leave days.

• Transportation support through our shuttle service.

• Free onsite meals and coffee.

• Allowances and employee benefits designed to support your wellbeing.

• Continuous learning and professional development opportunities.

• Global collaboration and exposure across teams and regions.

• The opportunity to work on technology that helps create a more sustainable future.