Customer Support Specialist (World Stock Trading)

Brixio; Makati; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

A dynamic customer service provider in Makati is seeking a Customer Support Specialist to join their team. This role involves providing exceptional support to customers through various channels and requires experience in the stock trading industry. Candidates should be fluent in English and possess strong analytical skills. The work setup is flexible, offering both remote and on-site opportunities.

Qualifications

• 1-3 years in a customer support role.
• Experience in the stock trading industry is a MUST HAVE.
• Strong analytical skills with great attention to detail.

Responsibilities

• Provide top-notch support through phone, email, and chat.
• Troubleshoot and resolve customer issues.
• Maintain detailed records of customer interactions.
• Work closely with various departments to resolve concerns.
• Identify and suggest opportunities for customer service enhancement.

Skills

Fluent in English

Fluent in Filipino/Thai/Vietnamese/Korean

Customer service software proficiency

Analytical skills

Team player

Job description

Overview

Job Title: Customer Support Specialist

Location: Makati, Office

Work Setup: Initially Work From Home opportunity and On-site and Hybrid after few months.

Job Type: Full-Time

Salary: Negotiable

Job Description

Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join our client's dynamic team in Romania, a well-established world stock trade company. Office based in Makati, you\'ll be the frontline hero, ensuring customers receive the support they need, all while working in a flexible environment that balances on-site and remote opportunities.

Responsibilities

• Customer Interaction: Provide top-notch support through phone, email, and chat, addressing customer inquiries with professionalism and efficiency.
• Issue Resolution: Troubleshoot and resolve customer issues, ensuring satisfaction by delivering effective solutions.
• Record Keeping: Maintain detailed records of customer interactions, feedback, and complaints for continuous service improvement.
• Collaboration: Work closely with various departments to resolve customer concerns and refine service processes.
• Continuous Improvement: Identify and suggest opportunities for enhancing the customer service experience.

Qualifications

• Experience: 1-3 years in a customer support role.
• Language Skills: Fluent in English and at least one other language: Filipino, Thai, Vietnamese, or Korean.
• Industry Knowledge: Experience or exposure to the stock trading world is a MUST HAVE.
• Technical Proficiency: Skilled in using customer service software and tools.
• Problem-Solving: Strong analytical skills with great attention to detail.
• Team Player: Ability to work independently as well as collaboratively within a team environment.