Customer Support Specialist

Magnus Resources Solutions Inc.; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

A customer service company in the Philippines is seeking a Customer Service Specialist to assist customers through chat and email. The role requires strong communication skills, problem-solving abilities, and a customer-centric mindset. Ideal candidates should have a high school diploma and experience in customer service. The position involves working shifts, including evenings and weekends.

Qualifications

• High school diploma or above, preferably with a relevant academic background.
• More than 1-2 years of experience in customer service or related fields.
• Experienced PC user.

Responsibilities

• Help customers via chat and email, using judgment to provide accurate responses.
• Work with other departments to resolve customer queries.
• Clarify company terms and conditions when needed.
• Log tasks according to company guidelines.
• Promote good relationships to enhance brand image.

Skills

Fluency in English

Strong communication skills

Problem-solving abilities

Sociability and stress tolerance

Customer-centric approach

Education

High school diploma or above

Job description

• Helping our customers via chat and email, they are cool, but some need more attention than others. The coolest part of the role is using your better judgment and not sounding robotic.
• Working with other departments to solve customer queries requires confirming data from different sources to determine what would be the accurate outcome.
• Helping our customers with all their enquiries ,Explaining how to use services.
• Clarifying company Terms and Conditions when it is needed.
• Assisting customers with ongoing marketing campaigns.
• Logging tasks in accordance with company guidelines.
• Escalating and following up customer cases when needed.
• Promote good relationships with existing customers to enhance brand image and customer loyalty.
• Adhere to the company's service standards and operational procedures to ensure consistent service quality.
• Continuously improve customer service quality and strive to achieve service goals and KPIs.

• The Customer Service Specialist will be working on shifts of 40 hours/week in total.
• Able to work three shifts including morning, evening and weekend shifts on public holidays.
• High school diploma or above, with a preference for relevant academic background.
• Preferably with more than 1~2 year of experience in customer service or related fields.
• Fluency in the English language;
• Sociability and stress tolerance;
• Experienced PC user;
• Strong communication and interpersonal skills with a customer-centric approach;
• Strong problem-solving abilities and the ability to handle challenging situations with composure;
• Self-organization, willingness to learn and grow;
• A positive attitude;
• Team player with customer oriented mindset;