Customer Support Representative (CSR & TSR )

Metacom Careers; San Fernando; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading customer service provider in Pampanga is seeking to hire for a role that involves phone support for CSR or IT-related concerns. The ideal candidate should possess at least 2 years of call center experience or 6 months to 1 year of technical support experience. Freshers with strong communication skills are also welcome to apply. This position offers a competitive salary, including a sign-on bonus, and numerous benefits, along with opportunities for career growth.

Benefits

₱28,500 monthly salary

₱15,000 Sign-On Bonus (SOB)

Paid Leaves and Government Mandated Benefits

HMO coverage & Life Insurance

Career growth and training opportunities

Qualifications

• At least 2 years Call Center Experience or 6 months–1 year Technical Support experience.
• Freshers must have excellent communication skills.
• Amenable to shifting schedules and onsite work in Clark.

Responsibilities

• Handle phone support for CSR or IT-related concerns.
• Deliver clear instructions and effective troubleshooting steps to customers.
• Provide excellent customer service and ensure timely resolution of technical issues.
• Accurately document cases and follow escalation procedures when needed.

Skills

Strong communication skills

Problem-solving skills

Typing speed of at least 30 WPM

Education

At least High School Graduate (Old Curriculum) / ALS Graduate

Job description

The Role

Let's get you hired at the comfort of your home!

Job Responsibilities

• Handle phone support for CSR or IT-related concerns (hardware, software, and connectivity issues)
• Deliver clear instructions and effective troubleshooting steps to customers
• Provide excellent customer service and ensure timely resolution of technical issues
• Accurately document cases and follow escalation procedures when needed
• Work in a fast-paced environment while maintaining quality and professionalism

Perks & Benefits

• ₱28,500 monthly salary
• ₱15,00Sign-On Bonus (SOB)
• Paid Leaves and Government Mandated Benefits
• HMO coverage & Life Insurance
• Career growth and training opportunities

Ideal Profile

Qualifications

• At least High School Graduate (Old Curriculum) / ALS Graduate
• With at least 2 years Call Center Experience (CCE) in any account
• OR 6 months–1 year Technical Support experience
• Freshers are welcome to apply (Must have Excellent Coms)
• Typing speed of at least 30 WPM with 85% accuracy (Voice Support)
• Strong communication and problem-solving skills
• Amenable to shifting schedules and onsite work in Clark

What\'s on Offer?

• Leadership Role
• Attractive Salary & Benefits
• Flexible working options