Customer Support & Operations Associate

Cooee Inc.; Iloilo City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A growing service company in Iloilo is seeking a Customer Support & Operations Associate. This full-time role involves assisting clients, coordinating with contractors, and maintaining accurate data. Ideal candidates should have customer service experience and strong communication skills. Fresh graduates who are detail-oriented and proficient in English are also encouraged to apply. The position requires onsite night shift work.

Qualifications

• 1–2 years of experience in customer service or operations support preferred.
• Fresh graduates with excellent communication skills are welcome to apply.
• Fluent in English with strong interpersonal skills.

Responsibilities

• Assist clients with their service requests.
• Coordinate with contractors to address client needs.
• Maintain accurate client/service data.

Skills

Customer service experience

Strong communication skills

Attention to detail

Microsoft Office proficiency

Tools

CRM or ticketing tools

Job description

Overview

Schedule (7 PM- 4 AM) | Fulltime | Iloilo (Onsite Setup)

About the Role

We are looking for a Customer Support & Operations Associate to join our growing Iloilo team. This role is non-sales and non-commission, focused on providing excellent support to our international partners/clients.

You will help manage partners requests, coordinate with contractors, update data, and ensure smooth operations. The work requires accuracy, adaptability, and strong communication skills.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you\'ll be working on

• Assist clients by interpreting and validating their service requests.
• Coordinate with contractors and partners to address client needs.
• Maintain and update client/service data accurately in internal systems.
• Monitor open jobs and follow up to ensure timely completion.
• Communicate clearly and professionally with clients and team members.
• Contribute to process improvements and suggest solutions to recurring issues.

What we\'re looking for

• At least 1–2 years of experience in customer service, operations support, or data coordination preferred.
• Fresh graduates with excellent communication and organizational skills are welcome to apply.
• Strong written and spoken English, with the ability to interact confidently with international clients.
• Detail-oriented, accurate, and able to work in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel); familiarity with CRM or ticketing tools is an advantage.
• Willing to work full onsite, night shift (Iloilo office).