Customer Support Officer

QBE Insurance; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

QBE Insurance Philippines is seeking a junior Accounts Receivable professional to support receipting, cash applications and customer account maintenance. You will handle daily ledger activities, respond to inquiries, and help ensure timely payments while upholding QBE policies and service standards.

The ideal candidate has a bachelor's degree, 0-1 year finance exposure, and strong Excel skills, with excellent communication in English to collaborate with internal and external stakeholders.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• 0-1 year relevant experience in accounts receivable / finance.
• Proficient with spreadsheets and reconciliation procedures.
• Excellent verbal and written communication skills.
• Ability to work to strict deadlines and under pressure.

Responsibilities

• Perform receipting, cash application and customer account maintenance activities.
• Manage workload distribution such as email and query management.
• Ensure compliance with policies, procedures and relevant legislation.
• Take ownership of the ledger and pursue outstanding debt.
• Maintain timely and accurate payments to protect reputation.
• Respond to customer inquiries by phone or email with high service.

Skills

Excellent communication skills

Customer service skills

Strong spoken and written English

Understanding of spreadsheets and.reco

Education

Bachelor's Degree or equivalent combination of education and work experience

Tools

Excel

Accounts Receivable software

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

Perform receipting, cash application and customer account maintenance activities, including any required post-processing and follow-up activities. Responsible for the day to day maintenance of workload distribution (e.g. email and query management).

Primary Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations.
• Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt.
• Ensure all payments are made on a timely basis and are accurate to maintain the reputation of QBE
• Build and maintain good working relationships with both external and internal stakeholders
• Processing basic and routine functions related to Accounts Receivable (Credit Control) duties, including cash application, active monitoring of outstanding customer balances, supporting collections activities and preparing related documentation and correspondence.
• Making data entries in the system and extracting statistical data and reports from records for analysis.
• Respond to telephone/email inquiries from customers in order to provide and excellent customer service. Required Education
• Bachelor's Degree or equivalent combination of education and work experience Required Experience
• 0-1 year relevant experience Preferred Competencies/Skills
• Understanding of spreadsheets and reconciliation procedures
• Excellent communication skills
• Excellent keyboard skills
• Customer service skills
• Ability to work to strict deadlines
• Ability to work under pressure
• A high level of numeracy and literacy
• Strong spoken and written English Preferred Experience
• Educated to degree level
• Proven experience of working to deadlines and objectives
• Preferably with experience in Financial Services Preferred Knowledge
• Basic knowledge of Accounts Receivable transactional processing
• Preferred Basic Knowledge of Insurance QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team
• All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: Analytical Thinking, Communication, Credit Analysis, Critical Thinking, Customer Service, Financial Accounting, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Risk Management, Transaction Systems
• Individual Contributor Global Disclaimer

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.