Customer Support Associate - Pampanga

TaskUs; Angeles; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Scholarship program for your children

Enhanced health benefits (HMO) for up

Job summary

TaskUs Clark – House Teamwork is hiring Customer Service Representatives. As a Teammate you will provide exceptional customer experience, handle calls, emails, and live chat, and strive to meet client KPIs in a fast-paced environment.

On-site in Clark Freeport Zone, Pampanga, you will join a team that values PeopleFirst culture, offers benefits and growth opportunities, and requires familiarity with Windows, Office, and Google apps, plus strong communication and problem-solving skills.

Qualifications

• Has at least one year BPO experience.
• Has at least two years Account Management / Account Executive / B2B/ client-facing experience.
• Phone, email and live chat support experience is a PLUS.
• Must be willing to work on cyclical schedules.
• Excellent verbal and written communication and comprehension.
• Computer literate with Windows OS, Apple OS X, Microsoft Office and Google applications.
• Ability to perform a 30 WPM typing test with 90% accuracy.
• Strong problem solving and critical thinking for issue resolution.
• Resourceful, multitasker with high attention to detail.
• Self-motivated and able to work independently or in cross-functional teams.
• Flexible and able to adapt to frequent process and information changes.

Responsibilities

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and elevate priority issues.
• Route calls to the appropriate resource and document interactions per SOPs.
• Maintain Good Customer Satisfaction and Experience per client quality guidelines.
• Meet and exceed client mandated KPIs.
• Contribute to continuous improvement and confidential handling of logins/passwords.
• Attend mandated trainings and seminars.
• Adhere to TaskUs policies and procedures.
• Provide feedback to management on problems or improvements.
• Perform other duties as assigned.

Job description

Job Description

We are hiring Customer Service Representatives in TaskUs Clark - House Teamwork!

So what does a Teammate really do?

Think of yourself as the backbone of the company. Not just anyone can take on this role! We make sure we get the best of the best. After all, we are a #RidiculouslyGood company with top-notch employees.

Job Description

We are hiring Customer Service Representatives in TaskUs Clark - House Teamwork!

So what does a Teammate really do?

Think of yourself as the backbone of the company. Not just anyone can take on this role! We make sure we get the best of the best. After all, we are a #RidiculouslyGood company with top-notch employees.

As a Teammate, your primary focus is to provide exceptional customer experience to your clients. You'll ensure every interaction is accurate, efficient, and respectful while meeting performance metrics.

As a Teammate (Customer Service Representative), your responsibilities are to:

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and elevate priority issues.
• Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
• Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• Meet and exceed client mandated KPIs (Key Performance Indicators).
• Ensure consistent performance based on a continuous improvement model.
• Guarantee that all logins and passwords (both Internal & External) are kept confidential.
• Participate in all Internal and External mandated trainings and/or seminars.
• Have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Provide feedback to management on possible problems or areas of improvement.
• Perform other duties as assigned by management.

So, do you have what it takes to become a Teammate?

Open to residents of the following:

Pampanga and Bulacan

Must be willing to work on-site in TaskUs Pampanga - House Teamwork

8F Two West Aeropark, Clark Freeport Zone

Requirements

We're looking for someone who:

• Has at least a minimum of six months sales (preferably outbound sales, but not upselling).
• Has at least one year BPO experience.
• Has at least two years Account Management / Account Executive / B2B/ Client-facing experience (required).
• Pro-tip: Having experience on phone, email and live chat support is a PLUS! Having experience in Customer Service, Sales, Billing, Collections and Technical Support is even BETTER!
• Is willing to work on cyclical schedules.
• Has strong verbal and written communication and comprehension skills.
• Is computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
• Can perform a Typing Test of 30 WPM with 90% Accuracy.
• Has good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
• Is resourceful, able to multitask and has high attention to detail.
• Is self-motivated and able to work independently as well as contribute to cross-functional and global teams.
• Is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure.

Why Join TaskUs?

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits* are available for you!

Employee Benefits

• Scholarship program for your children
• Enhanced health benefits (HMO) extended to up to 2 dependents including same sex partners
• Free Wellness & Resiliency programs extended to household members
• Retirement savings program with company matching

On-site facilities and benefits:

• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Unlimited coffee
• Food Forward: Free food on-site!
• Daycare for your kids while you're on shift
• Happy Hours, Time-Outs, and other on-site events to enjoy

*Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

It started with one ridiculously good idea, to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in fast-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, technology, financial services, and healthcare. As of December 31, 2024, TaskUs had a worldwide headcount of approximately 59,000 people across 28 locations in 12 countries, including the United States, the Philippines, and India.

For more information, visit www.taskus.com .

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.