Customer Success Specialist - Hybrid, Day-1 Benefits

Hivehealth

Pasig

Hybrid

PHP 469,000 - 737,000

Full time

14 days+

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Benefits offered by this job

Comprehensive healthcare coverage

Paid time off

Mentorship and career development

Global connections

Job summary

Hive Health is hiring a Customer Success Representative to ensure a seamless healthcare journey for members. You will handle inquiries about plans, benefits, and platform usage, documenting actions and outcomes with care.

You’ll work with cross-functional teams to resolve issues and support a 24/7 in-house operation with rotating shifts. The role requires a nursing- or medical-related degree, English and Filipino proficiency, and willingness to work hybrid (at least 1x on-site) with night and

Qualifications

Bachelor’s degree preferably in a nursing or medical related field.
Experience in customer success or related roles is preferred.
Strong written and verbal English and Filipino communication.

Responsibilities

Act as primary contact for member inquiries related to healthcare plans, benefits, and platform usage.
Document interactions and outcomes in internal systems with accuracy and empathy.
Collaborate with MedOps, Product, Finance, and Partnerships to resolve issues.
Work a shifting schedule to support a 24/7 in-house operation, including nights and weekends.