Customer Success Specialist — Growth, Retention & Value

ECAM Technologies Corporation; Pasig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Day 1 HMO for you and two dependents

Annual and performance-based salary up

Additional Leave Credits

Job summary

ECAM Technologies Corporation is seeking a Customer Success Specialist to manage and strengthen long-term relationships with customers across multiple locations. You will serve as the voice of ECAM, ensuring customer satisfaction and driving value through proactive outreach and support.

The role requires 5+ years in Customer Success or Account Management, strong communication, and the ability to work independently in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred.
• 5+ years’ experience in Customer Success or Account Management.
• Ability to connect with people quickly and build lasting relationships.
• Demonstrates critical thinking and anticipates future needs.
• Strong issues mitigation and problem solving with a can-do attitude.
• Customer advocate with a customer-centric mindset and proactive approach.
• Experience interacting with executives to front-line staff.

Responsibilities

• Build and maintain strong customer relationships via phone, video, and email across locations.
• Identify key customer stakeholders within each location.
• Identify, analyze, and resolve problems in a timely manner.
• Mitigate issues and monitor incidents with high customer satisfaction.
• Prioritize and manage multiple open issues with cross-department resources.
• Consider financial and operational impact on internal and external customers.
• Maintain knowledge of ECAM products and platforms for customer support.
• Drive proactive outreach campaigns to reinforce customer value.
• Identify upsell opportunities and coordinate with outside sales as needed.
• Provide system training to customers remotely and onboard them.
• Maintain data integrity across customer platforms and understand customer hierarchies.
• Diagnose and troubleshoot basic technical requests and navigate video management systems.
• Support weekend/holiday coverage and be on call as required.

Skills

Relationship building

Communication skills

Critical thinking

Problem solving

Ownership

Adaptability

Cross-functional collaboration

Customer advocacy

On-call readiness

Education

Bachelor’s degree

Tools

Video management systems

Job description

ECAM Technologies Corporation is seeking a Customer Success Specialist to manage and strengthen long-term relationships with customers across multiple locations. You will serve as the voice of ECAM, ensuring customer satisfaction and driving value through proactive outreach and support.

The role requires 5+ years in Customer Success or Account Management, strong communication, and the ability to work independently in a fast-paced environment.