Customer Success Specialist

SiteMinder; Manila; Hybrid; PHP 40,000 - 60,000; Full time

Job summary

A leading hotel technology company is looking for a Customer Success Advisor in Manila. The role involves advising customers on revenue maximization and ensuring product adoption. A passion for sales and excellent communication skills are required. Enjoy a hybrid working model and numerous perks, including equity packages and personal growth opportunities.

Benefits

Equity packages

Hybrid working model

Mental health initiatives

Generous parental leave

Paid leave for birthdays and volunteering

Team events and celebrations

Employee Resource Groups

Personal growth training

Qualifications

• Passion for sales, customer success, and excellent customer experiences.
• Strong written and verbal communication skills with diverse customers.
• Experience in a customer-facing role, preferably in the hotel or SAAS industry.

Responsibilities

• Advise customers to achieve goals and maximize revenue.
• Build rapport with customers and guide them on product adoption.
• Demonstrate product optimization tailored to customer needs.
• Meet KPIs related to revenue growth and customer adoption.

Skills

Sales passion

Excellent communication skills

Fast-paced adaptability

Customer success experience

Job description

At SiteMinder, we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences, and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About your role

At SiteMinder, you'll join a high-growth company with a global impact. We offer a collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers.

What you’ll do

• Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue
• Quickly develop rapport with customers over the phone and guide them to adopt our products
• Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs
• Meet KPIs related to revenue expansion and customer adoption scores
• Manage your pipeline and performance to SLAs and KPIs

What you have

• Have a genuine passion for sales, customer success and providing great customer experiences
• Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds
• Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations
• Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion

Our Perks & Benefits

• Equity packages for you to be a part of the SiteMinder journey
• Hybrid working model (in-office & from home)
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.