Customer Success & Operations Specialist

Traba; Metro Manila; On-site; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Competitive pay

Flexible shifts

Opportunity to build a new function

Job summary

Traba is seeking a Business Support Specialist to deliver exceptional support to its growing network of light industrial clients. You will handle time-sensitive issues, optimize daily operations, and serve as a trusted point of contact for businesses and workers on the platform.

This role offers the chance to shape a new function within a fast-growing tech company, with rotating shifts and a collaborative team that values initiative, empathy, and clear communication.

Qualifications

• 1+ years of professional experience in customer success, business support, or a similar role within a fast-growing company.
• Proven ability to manage multiple priorities while meeting tight deadlines.
• Strong organizational skills and attention to detail, balanced with the ability to execute swiftly.
• A proactive approach to problem-solving and an ownership mentality in all tasks.
• Enthusiastic attitude and a commitment to delivering exceptional customer experiences.

Responsibilities

• Deliver Outstanding Support: Provide rapid and responsive assistance to businesses on time-sensitive workforce issues, ensuring a seamless and high-touch experience.
• Monitor and Optimize Operations: Oversee daily activities to ensure smooth scheduling and shift management, proactively resolving issues as they arise.
• Empower Customers and Workers: Act as a trusted point of contact for businesses, providing solutions that align with their needs and fostering a positive experience for all platform users.
• Streamline Processes: Collaborate with internal teams to identify opportunities to improve workflows, develop standard operating procedures, and enhance efficiency.
• Resolve Issues at Scale: Address and resolve standard customer requests (80% of tickets) while partnering with Biz Ops for more complex scenarios requiring specialized knowledge (20%).
• Leverage Technology: Utilize internal systems to monitor requests, troubleshoot issues, and support businesses in understanding and navigating the Traba platform.
• Flexibly Rotate Shifts: Work rotating schedules, including early mornings, late nights, weekends, and holidays, ensuring consistent support coverage as we expand to 24x7 operations.

Skills

Customer focus

Time management

Communication skills

Problem-solving

Job description

Traba is seeking a Business Support Specialist to deliver exceptional support to its growing network of light industrial clients. You will handle time-sensitive issues, optimize daily operations, and serve as a trusted point of contact for businesses and workers on the platform.

This role offers the chance to shape a new function within a fast-growing tech company, with rotating shifts and a collaborative team that values initiative, empathy, and clear communication.