Customer Success Operations Associate

GrowthAssistant; Philippines; Remote; PHP 400,000 - 600,000; Full time

Job summary

A leading company seeks a Customer Success Operations Associate to drive operational excellence in a high-growth environment. This role involves ensuring data accuracy, optimizing workflows, and supporting tools that enhance customer interactions. The ideal candidate will have strong analytical skills and experience with Salesforce and Excel, playing a key role in the success of the Customer Success team.

Benefits

Work from home

PTO and Paid Holidays

Health insurance

Qualifications

• Required proficiency in advanced Microsoft Excel, including pivot tables and data modeling.
• Required proficiency in Salesforce CRM; Gainsight experience is preferred.
• Experience in operations, preferably within a Customer Success or Sales environment.

Responsibilities

• Support CS Operations by executing projects and improving workflows.
• Maintain accurate data in CRM and generate reports on key metrics.
• Administer Customer Success tools and provide real-time support.

Skills

Analytical skills

Attention to detail

Problem-solving

Tools

Salesforce CRM

Gainsight

Microsoft Excel

SQL

Job description

GrowthAssistant is looking for a Customer Success Operations Associate. Youu will play a critical role in driving operational excellence across our Customer Success team. You’ll ensure data accuracy, streamline CS workflows, and support systems that enable our teams to deliver exceptional service at scale.

This role will work closely with and support the Senior CS Strategy & Operations Manager to execute strategic initiatives, automate processes, and optimize the team’s use of tools and data. You’ll be instrumental in helping the CS team focus on delivering value to customers by removing friction from day-to-day operations.

You will manage CS tool administration (e.g., Gainsight, Salesforce), generate reporting, perform data updates, and maintain documentation for standard workflows. You will also serve as a key point of real-time support for CS teams, particularly those in Pacific Time (PST), ensuring continuity for our West Coast and APAC customer-facing operations.

This is an exciting opportunity to shape the operational backbone of a high-growth Customer Success organization.

Company Benefits:

• Work from home
• PTO and Paid Holidays
• Health insurance
• Salary Range: PHP70-80K/month

Responsibilities:

• Support CS Operations: Partner with the Senior CS Operations Manager to execute projects, troubleshoot workflow issues, and analyze data to support strategic decisions.
• Process Optimization: Identify, analyze, and improve existing Customer Success processes to enhance efficiency and effectiveness.
• Data Management & Reporting: Maintain accurate and up-to-date data within our CRM and other systems. Generate ad hoc reports on key metrics, highlighting trends and areas for improvement.
• Tool Administration: Manage and administer Customer Success tools and platforms, ensuring seamless integration and functionality.
• Documentation: Create and maintain documentation for processes, procedures, and best practices.
• Real-Time Team Support: Be available during EMEA/EST hours to provide in-the-moment operations support for CS team members across time zones.
• Data/Reporting: Provide data/reporting to CS team (as requested).

Qualifications:

• Required proficiency in advanced Microsoft Excel, including pivot tables and data modeling.
• Required proficiency in Salesforce CRM; Gainsight experience is preferred.
• Strong attention to detail, analytical skills, and ability to proactively solve problems.
• Experience with database management and data querying from large databases is a plus.
• Experience in operations, preferably within a Customer Success or Sales environment.
• Comfort working in EMEA/EST timezonesto support regional CS teams.
• Intermediate to Advanced SQL skills (adapting existing queries, primarily).