Customer Success Manager (Spain)

Wayfindi; España; Hybrid; PHP 4,000,000 - 6,545,000; Full time

Benefits offered by this job

Ownership of career pathway

Annual Bonus

Equity via ESOP

Training allowance

Home-office equipment allowance

Flexible vacation policy

Corporate events

Job summary

Promptly in Spain is seeking a Customer Success Manager to lead nationwide Health Data initiatives and drive patient-centered outcomes through data-driven projects. You will coordinate cross-functional teams, manage budgets, and ensure regulatory compliance (GDPR/ISO27001) while delivering value to healthcare partners across Europe.

This is a remote-first, full-time role based in Spain with travel as needed.

Qualifications

• Fluent in Spanish and English with strong communication skills.
• 3–5 years delivering complex technology projects, preferably in healthcare.
• Knowledge of health information systems and data analytics.
• PM certification is highly preferred.

Responsibilities

• Lead planning, execution, monitoring and delivery of nationwide Health Data projects.
• Coordinate cross-functional teams including IT, partners, authorities and vendors.
• Define scope, timelines, deliverables and risk management strategies.
• Ensure GDPR/ISO27001 compliance and clear stakeholder reporting.

Skills

Fluent in Spanish and English

3–5 years project management

Health data / interoperability

Analytical / problem-solving

Education

PRINCE2

PMP

IPMA

Job description

Promptly is building the first patient-centered global evidence network, offering real world data sharing and monetization capabilities. Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal patient-reported data and patient-generated digital biomarkers within a secure and privacy-preserving environment.

We answer the question – is this patient treatment the best it could potentially be?

What’s our purpose

We exist to empower every patient and every health organization on the planet with evidence on the outcomes of care!

Why do we get up in the morning? Well, most healthcare professionals have chosen to work in healthcare driven by their desire to make a difference in patients’ lives. And so have we! We have chosen to follow this calling by addressing the biggest problem in healthcare: the lack of real-world evidence on the outcomes of care.

For us, society denying patients better care due to lack of access to data is unethical, in a world where technology improved so many aspects of our world. Making the right evidence available to healthcare organizations to help prevent one lost life, one care complication, one failed treatment is the moral obligation that big tech companies have – it’s our Hippocratic Oath.

At Promptly, everything we do is driven by our core purpose: to promote better healthcare at lower costs for patients every day, by making health outcomes available.

About the role

The Momentum

We are currently seeking aCustomer Success Manager in Spain to join our team and lead nation-wide initiatives in Health Data. If you are a career-driven professional with a passion for healthcare technology and want to bring your expertise and best self to work every day, this could be the opportunity you’ve been waiting for. Exciting stuff!

What you’ll be expected to do

• Lead the planning, execution, monitoring, and successful delivery of nation-wide projects in Health Data.
• Manage and coordinate cross-functional teams, including IT, partner, authorities, and external vendors.
• Define project scope, objectives, timelines, and deliverables, ensuring alignment with organizational goals and stakeholder expectations.
• Develop and maintain detailed project plans, schedules, and risk management strategies to address challenges proactively.
• Ensure compliance with applicable healthcare regulations and data protection standards (e.g., GDPR and ISO27001).
• Serve as the primary point of contact for stakeholders, providing clear communication and reporting on project status, risks, and outcomes.
• Drive innovation and continuous improvement in project processes to enhance efficiency and effectiveness.
• Manage budgets and financial resources for projects, ensuring cost-effectiveness and value creation.

Qualifications and work experience

• Fluent in Spanish and English (written and spoken).
• 3–5 years of experience in managing and delivering complex technology projects, ideally within healthcare or data-driven environments.
• Strong technical understanding of health information systems, interoperability or data analytics.
• Proven track record of leading nation-wide or large-scale projects in healthcare or related industries.
• Professional certification in Project Management (e.g., PRINCE2, PMP, IPMA) is highly preferred.
• Strong analytical and problem-solving skills, with a client‑centric mindset.
• Availability for occasional travel within Spain and across Europe.

Personality and behavioral traits

You are bright, articulate and passionate about being part of a nascent project in healthcare. You have the ability to lead and coach other people and the flexibility to manage differences of opinion within the team. You are a good communicator, and you are excellent at establishing contacts and building relationships. You privilege an analytical approach and an ability to identify the strategic dimension of the issues.

Position

• Remote-first
• Full time
• Based in Spain (mandatory)

What we offer

• Ownership, defining your own career pathway
• A unique growth opportunity, being one of the firsts on a fast-growing team that will make healthcare better and have a significant impact in people’s lives
• Fantastic working environment, with a young and enthusiastic, and talented 50+ team coming from highly reputed players from Healthcare to Unicorn Startups, and leading Multinational companies.
• Annual Bonus
• Equity compensation via our ESOP (open to ALL team members of our team)
• Annual allowance for training
• Allowance for home-office equipment
• Equal opportunity and inclusive environment
• Flexible vacation policy
• Corporate events (all-hands; retreats; ...)

What is the recruiting process like

• There is a first interview with your future manager and/ or seasoned team members to get to know you and to give you an overview of Promptly and of the job you are applying to
• Afterwards, you will undergo a technical assessment stage in which you will work on a test task or solve a business case.
• In same exceptional cases, a third interview might take place. Don’t worry if this happens. It’s because we have a good opinion on you, but there might be something we still need to get clear
• Finally, you will get your offer and hopefully you’ll accept it!
• Also, we would like to notify you that during the final phases os the interview process, we may perform reference checks to validate the information provided in your application, resume, and discussed during the interview.

Our Culture & Values

Empathy

If there is 1 rule at Promptly, this is the one – before making any judgement, put yourself in the shoes of another.

Empathy is the courage to choose to actively understand what the experience of another person could have felt like, without necessarily have experienced it ourselves.

Empathy is not a one-day journey, it is a mindset that must be continuously developed – it is an everyday choice to fight for kindness and, by doing so, to help change people, organizations, and society for the better.

If you embrace this mindset, you are a true leader @ Promptly, you are a true leader in our society.

Ownership

At Promptly, we don’t foster fixed hierarchies or top-down decision making. If you want to hit the ground running in our team, do not wait for someone to “tell you what to do”.

Acting like an owner means that you should align with our core purpose and find the best way to deliver on it, every day.

Starting a new project, analyzing new data, reaching out to a new client, there is no area of the company you cannot have an impact in, because there is no such thing as “someone else’s problem”.

Responsibility

Working to improve healthcare is a great responsibility and what inspires us to not settle for less.

You have the responsibility to be a leader within our company. A leader is not a title. A leader is someone who delivers on our core purpose and inspires others to follow our cultural values. It is a “great power, and a great responsibility”.

Leadership comes with the awareness of one’s own strengths and weaknesses and the responsibility to use these to deliver on what you promised. It comes with the responsibility to understand the context, ask for help when needed (teamwork), and be accountable for the quality of what we produce (excellence).

Teamwork

Our team is our greatest asset, and we are fortunate to attract great people. We go the extra mile to find the best person for every role – making our team diverse in backgrounds, personal experiences, skills and knowledge.

If you are not contributing – or worse, actively destroying – teamwork, you are derailing us from our core purpose and ultimately hurting patient care.

At Promptly, we’re recognized by society as thought leaders, contributing to research and evidence generation through technology and data science.

We put on ourselves a very high pressure to keep delivering on this role to our customers, patients and society.

Excelling at our work is a continuous process of improvement, it is not an end state. We're committed to continuous learning and self-development. so, if you have just finalized delivering a great work, rest, enjoy and go improve your work further.

Data Privacy

Your personal data will be processed for the purposes of managing Promptly’s recruitment related activities which includes setting up and conducting interviews and tests for applicants, assess and review such candidates and similar activities needed in the recruitment and hiring process. Your personal data will be shared with Proef, a provider engaged by Promptly to help us manage our recruitment and hiring process. For more information about how Promptly processes personal data and information about your rights etc., please see Promptly’s/ Proef’s Privacy Policy (link to:Policy for management of application (proef.com) ).

By submitting your application, you consent to Promptly/ Proef processing your personal data for recruitment purposes and to store such personal data for up to 12 months, unless we receive a request of erasure of the data from you to [e-mail] , in case Promptly would like to contact you regarding future job openings.

Privacy notice for applicants

Promptly - Software Solutions for Health Measures, S.A. (“Promptly”) is the controller of the personal data contained in your application. We process that data to manage our recruitment activities: reviewing applications, organising and conducting interviews, tests and assessments, evaluating candidates, communicating with you throughout the process and, where an offer is made, preparing your hiring. We do so on the basis of the steps taken at your request prior to entering into a contract, and of our legitimate interest in selecting suitable candidates for the role. Your data is accessible only to the members of the Promptly team involved in the selection process and to service providers that support the tools we use to manage it, acting on our instructions and bound by confidentiality and data protection obligations. We do not use your data for purposes unrelated to recruitment, we do not share it with third parties for their own purposes, and we do not take decisions about you based solely on automated processing.

If you are not selected, we keep your application for up to 12 months so that we may contact you about future openings that match your profile. You may ask us to delete it at any time, and we will do so.

You have the right to access, rectify, erase, restrict and port your personal data, and to object to its processing. To exercise these rights, or to ask any question about how we handle your data, write to [e-mail] . You may also lodge a complaint with the Portuguese supervisory authority (Comissão Nacional de Proteção de Dados - CNPD).

By submitting this application, I confirm that the information provided by me, and in any documents attached to it, is true and complete to the best of my knowledge, and that I have not omitted any material fact. I confirm that I have disclosed any previous employment or engagement with Promptly. I accept that if any of the information provided is false or incorrect, my application may be rejected, any offer of employment may be withdrawn and, where employment has already begun, this may constitute grounds for disciplinary action, including termination, in accordance with applicable law.