Customer Success Manager, CloudExtend

Celigo, Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

A leading software company seeks a Customer Success Manager to enhance user engagement and software adoption. The ideal candidate will drive customer satisfaction through tailored onboarding and proactive management of customer accounts. Join a dynamic team focused on delivering exceptional customer value and experience.

Qualifications

• Experience in Customer Success, Account Management, or SaaS Consulting roles.
• Ability to drive software adoption and manage at-risk accounts.
• A customer-centric mindset with excellent communication skills.

Responsibilities

• Onboard new customers and ensure smooth transition to active usage.
• Monitor usage metrics and identify adoption gaps.
• Act as a trusted advisor and manage customer issues with urgency.

Skills

Customer Success

Account Management

Excellent communication skills

Project Management

Data analysis

Tools

NetSuite

Salesforce

Excel

Outlook

Job description

Celigo is a modern integration and automation platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain.

At CloudExtend, we're redefining how enterprise users interact with their systems of record—like NetSuite and Salesforce—by embedding productivity tools directly where they work most. As a Customer Success Manager (CSM) on the CloudExtend team, you'll be at the heart of our customer journey, helping users unlock the full potential of our apps to drive efficiency, automation, and adoption across the organization.

This role is laser-focused on maximizing customer value, boosting license utilization, and ensuring retention and expansion within your portfolio. Each day will be dynamic and driven by meaningful customer interactions, data-backed insights, and collaboration with internal teams including Sales, Product, Marketing, and Support.

If Hired, Here's What You'll Do

• Onboard new customers with precision and care, ensuring a smooth, confident transition from sales to active usage.
• Shepherd users to successful adoption, tailoring onboarding and enablement based on customer personas and use cases (Sales, CS, Support, Project Management, and more).
• Drive product value through role-based adoption strategies and scheduled customer success touchpoints.
• Partner with customers to define success criteria and key outcomes, aligning CloudExtend usage with their specific KPIs and business goals.
• Proactively monitor usage and health metrics in tools like Custify to identify adoption gaps and renewal risks.
• Act as a trusted advisor and escalation point, managing issues with urgency and engaging appropriate internal teams.
• Conduct Adoption Scorecard evaluations, surfacing key usage trends, feature adoption, and admin engagement.
• Identify expansion opportunities (upsell/cross-sell) and collaborate with Sales to grow account value.
• Manage a portfolio of customers across different industries, each with unique challenges and priorities.
• Maintain visibility and relationships with executive sponsors, admins, and power users.
• Champion the voice of the customer, advocating for feature needs and feedback internally.
  
  

You Might Be a Great Fit If You Have…

• Experience in Customer Success, Account Management, or SaaS Consulting roles.
• Proven ability to drive software adoption and manage at-risk accounts through to renewal.
• An understanding of NetSuite, Salesforce, or productivity tools like Excel/Outlook is a plus.
• A knack for multi-tasking, prioritization, and keeping a cool head in a fast-paced, agile environment.
• Excellent communication and presentation skills—especially over Zoom and email.
• A detail-oriented mindset and confidence with usage metrics and adoption analytics.
• A team-first attitude and experience collaborating with cross-functional groups.
• A strong customer-centric mindset—you naturally advocate for what’s best for the customer and the business.

Why CloudExtend?

CloudExtend is a nimble, high-impact division within Celigo. We move fast, experiment often, and are deeply committed to customer outcomes. Our Customer Success team plays a critical role in making sure our users not only retain—but expand. As a CSM here, you’re more than support—you’re a strategic driver of value and an advocate for change.

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with strong representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand .

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age (40 and over), disability (physical or mental), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, condition (associated with cancer, a history of cancer, or genetic characteristics) military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Employees and applicants are also protected against retaliation. Consistent with federal and applicable state laws, acts of retaliation against an employee or applicant who engages in protected activity, such as reporting discrimination or harassment or participating in the EEO process, whistleblowing, or the exercise of any appeal or grievance right provided by law will not be tolerated by Celigo.