Customer Success Manager

Sobot Technologies Pte Ltd; Santo Niño 1st; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

AI-powered CX tech exposure

Fast-paced startup culture

Career advancement opportunities

Flat organizational structure

Job summary

Sobot Technologies Pte Ltd is seeking a Customer Success Manager to guide enterprise clients across SEA from onboarding through renewal. You will act as a trusted advisor, ensuring product value and driving adoption, retention, and expansion.

You will collaborate with Product, Sales, and Engineering teams to optimize customer outcomes, respond to inquiries, and identify opportunities across multi-regional accounts. Fluency in English and Mandarin is highly valued.

Qualifications

• Bachelor's degree in business, Marketing, IT, or related field.
• 3-5 years in B2B consulting, customer success, or account management.
• Strong communication across cultures and regions.
• Post-sales IT or SaaS experience.
• English and Mandarin fluency is a plus.

Responsibilities

• Manage an existing portfolio of customers, including inquiries, relationships, adoption, upsell opportunities, and renewals.
• Build and maintain relationships with key stakeholder across regions.
• Serve as trusted advisor by recommending best practices and maximizing value of products and services.
• Monitor customer health, engagement, and usage trends to identify risks and growth opportunities.
• Conduct regular business reviews to align objectives and share performance insights.
• Identify account expansion opportunities and collaborate with Sales to develop growth strategies.
• Lead renewal planning and execution to maintain high retention rates.
• Gather customer feedback and translate into insights for internal teams to improve product features and service delivery.
• Support development of customer case studies and share best practices.

Skills

Communication

Relationship building

Post-sales experience

B2B consulting

SaaS knowledge

English fluency

Mandarin fluency

Cross-cultural collaboration

Education

Bachelor's degree

Job description

About the role

We are looking for a Customer Success Manager to join our team. You will be responsible for the full customer lifecycle from onboarding and adoption to expansion and renewal, for our enterprise clients across SEA region. In this role, you will serve as a trusted advisor, helping customers unlock the full value of Sobot's products and solutions. You will work closely with our Product, Sales, and Engineering teams to drive customer retention, product adoption, and revenue growth.

Key responsibilities

• Manage an existing portfolio of customers, including handling inquiries, strengthening relationships, driving product adoption, identifying upselling opportunities, and managing renewals.
• Build and maintain strong relationships with key customer stakeholders across multiple regions.
• Serve as a trusted advisor by recommending best practices and helping customers maximize the value of the company's products and services.
• Monitor customer health, engagement, and usage trends to proactively identify risks, address concerns, and uncover growth opportunities.
• Conduct regular business reviews to align objectives, share performance insights, and drive continuous improvement.
• Identify account expansion opportunities and collaborate with Sales and Account Management teams to develop and execute growth strategies.
• Lead renewal planning and execution to maintain high customer retention rates.
• Gather customer feedback and translate it into structured, actionable insights for internal teams to improve product features and service delivery.
• Support the development of customer case studies and share best practices to strengthen the overall Customer Success function.

About you

• Bachelor's degree in business, Marketing, IT, or a related field.
• 3-5 years of experience in B2B consulting, customer success, account management, or related roles.
• Strong communication skills, with the ability to engage stakeholders across different cultures and regions.
• Post-sales experience in the IT or SaaS industry.
• English and Mandarin fluency will be a big plus to serve different types of customers.

About us

Sobot started the CX revolution in early 2014 and served over 10,000 brands and enterprises with millions of customers over online chat, social channels, business messaging, voice calls, etc. It is committed to providing an easy, stable, intelligent, efficient, secure, reliable, open, and compatible platform for global enterprise users to contact and communicate with their end customers. Sobot is also the meta-authorized BSP to enable enterprises to apply for business accounts and send marketing campaigns, notifications, OTPs, and utility messages to their end customers. Sobot has raised seven rounds of funding and received 100 million USD of Series D, led by Softbank.

Benefits

• Opportunity to work with cutting-edge AI-powered customer experience technology at one of Southeast Asia's fastest-growing tech companies, serving high-growth markets across Asia and the Middle East.
• Join a fast-paced, collaborative startup with a passionate global team focused on creativity, mentorship, and professional growth.
• Career advancement opportunities with mentorship, professional development, and the chance to make a meaningful impact on the company and CX industry.
• Flat organizational structure that empowers independent thinking, ownership, and the freedom to contribute ideas.