Customer Success Executive

Buscojobs; Metro Manila; Remote; PHP 400,000 - 600,000; Part time

Job summary

A fast-growing software platform in beauty and wellness is seeking a Customer Success Executive to manage customer interactions and support community engagement. This remote role requires 2+ years in customer service and strong communication skills. You'll respond to queries via various platforms, manage community groups, and provide feedback for improvement. Enjoy the benefits of permanent work from home and immediate hiring.

Benefits

Permanent work from home

Immediate hiring

Steady freelance job

Qualifications

• 2+ years of experience in a customer service role, preferably in a start-up.
• Passion for excellent customer service with a friendly approach.
• Experience with customer support tools is a bonus.

Responsibilities

• Respond to customer queries via multiple platforms.
• Manage WhatsApp community groups and ensure engagement.
• Provide feedback on customer issues and suggest improvements.
• Work closely with the team to maintain high customer satisfaction.

Skills

Strong communication skills

Relationship-building skills

Ability to work independently

Proactive feedback

Customer support tools (Intercom)

Job description

Overview

This is a remote position.

Schedule :

• Mondays to Fridays, 7:00 am to 11:00 am (GMT)
• 20 hours per week
• The hours are designed to best support our growing Australian customer base. There is potential to increase to full-time hours as the business grows, but we are equally open to candidates who prefer to remain part-time.

About the role

The company is the UK's fastest-growing software platform in beauty, hair, and wellness. Our mission is to empower the largest but often overlooked group in the industry: self-employed professionals. We provide independent entrepreneurs with a ‘super app’ that includes a booking system, website builder, marketing tools, payment solutions, and most recently, The Growth Hub, giving pros extra support with marketing, education, and business growth.

As we continue to grow, we’re looking for a Customer Success Executive to join our team. This is an exciting opportunity to take ownership of customer and community engagement, helping to ensure that our pros — particularly in our fast-growing Australian market — receive world-class support and guidance.

What we need

We are looking for a dedicated Customer Success Executive who can manage customer interactions and foster community engagement. You’ll be responsible for providing timely and effective customer support, managing our community groups, and contributing to the overall growth of Solo by sharing insights and ideas for improvement.

In this role, you will

• Respond to customer queries via in-app chat, WhatsApp, Instagram DMs, and email
• Manage community groups across WhatsApp, ensuring active engagement and assisting with onboarding new members
• Monitor and review activity on our community engagement platform
• Provide feedback on recurring customer issues and suggest ideas for improvement
• Work closely with the team to ensure that customer satisfaction remains high

Requirements

• 2+ years of experience in a customer service role, preferably within a start-up environment
• Strong communication and relationship-building skills
• Ability to work independently and provide proactive feedback and ideas
• Experience with customer support tools like Intercom is a bonus
• A passion for providing excellent customer service with a friendly, down-to-earth approach

Benefits

Independent Contractor Perks :

• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

ZR_28180_JOB