Customer Success Associate

Buscojobs; Ilocos Sur; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading recruitment firm in the Philippines is looking for a Customer Success Associate. You will play a crucial role in fostering relationships with customers, addressing inquiries, and enhancing service quality. The ideal candidate holds a Bachelor's degree and has experience in E-Commerce or customer service. This position requires strong communication skills and the ability to work on weekends.

Qualifications

• Preferably with 1-2 years of experience in E-Commerce or customer service.
• Experience in customer service for regional countries is a plus but not required.
• Amenable to work on weekends and on shifting schedules.

Responsibilities

• Address customer issues, concerns, and inquiries through customer service channels.
• Proactively identify effective solutions to resolve customer concerns promptly.
• Contribute to strategies aimed at enhancing service quality and productivity.
• Assist in managing our e-commerce websites and ensure their smooth operation.
• Create compelling write-ups for our brands to support marketing initiatives.

Skills

Exceptional communication skills

Customer service skills

Interpersonal skills

Education

Bachelor's degree in any field

Job description

Job Description

We are seeking a Customer Success Associate to join our team. The successful candidate will play a pivotal role in fostering strong and lasting relationships between our customers and our company.

Key Responsibilities:

• Address customer issues, concerns, and inquiries through our dedicated customer service channels
• Proactively identify effective solutions to resolve customer concerns promptly and efficiently
• Contribute to strategies aimed at enhancing service quality, productivity, and overall profitability
• Assist in managing our ecommerce websites and ensure their smooth operation
• Create compelling write-ups for our brands to support marketing initiatives

Job Qualifications:

• Bachelor's degree in any field
• Preferably with 1-2 years of experience in E-Commerce or customer service
• Exceptional communication, customer service, and interpersonal skills
• Experience in customer service for regional countries is a plus but not required
• Amenable to work on weekends and on shifting schedules