Customer Solutions Executive

Gratitude Philippines; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive compensation and growth

Learning and development support

Opportunity to work on meaningful产品

Job summary

Gratitude Philippines is seeking a skilled customer service executive to join our team. The role focuses on delivering high-quality solutions while working closely with cross-functional stakeholders in a collaborative, ownership-driven environment.

The ideal candidate will possess strong communication skills, problem-solving ability, and the capacity to work both independently and within a team to drive business outcomes.

Qualifications

• Bachelor's degree or equivalent practical experience in a relevant field.
• Experience in a similar customer service role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Excellent written and verbal communication.
• With or without BPO experience.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Role tools

Planning & measurement

Communication & teamwork

BPO experience

Education

Bachelor's degree

HS Graduate

SHS Graduate

College Undergraduate

Tools

CRM platforms

Documentation tools

Job description

Gratitude Philippines is seeking a skilled customer service executive to join our team. The role focuses on delivering high-quality solutions while working closely with cross-functional stakeholders in a collaborative, ownership-driven environment.

The ideal candidate will possess strong communication skills, problem-solving ability, and the capacity to work both independently and within a team to drive business outcomes.