Customer Services Representative

Buscojobs; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A dynamic company is seeking a Customer Services Representative located in Metro Manila. In this full-time role, you will provide exceptional customer service and support, resolving inquiries and issues effectively. Candidates should have at least 6 months of experience in a customer service environment and possess excellent communication skills. The position offers a competitive salary, benefits, and opportunities for professional development.

Benefits

Competitive salary and benefits package

Opportunities for career advancement

Access to employee wellness programs

Qualifications

• At least 6 months of experience in a customer service or call centre environment.
• A positive, customer-centric attitude and the ability to remain calm under pressure.

Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues with patience and empathy.
• Maintain records of customer interactions and transactions.
• Collaborate with the team to maintain customer satisfaction and loyalty.

Skills

Strong communication and interpersonal skills

Excellent problem-solving and critical thinking skills

Proficient in using computer systems and software

Job description

Job Description

We are seeking a Customer Services Representative to join our dynamic team. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met efficiently and effectively.

Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide accurate information about products, services, and policies
• Resolve customer complaints and issues with patience and empathy
• Maintain records of customer interactions and transactions
• Collaborate with the team to maintain customer satisfaction and loyalty

Requirements:

• At least 6 months of experience in a customer service or call centre environment
• Strong communication and interpersonal skills
• Excellent problem-solving and critical thinking skills
• Proficient in using computer systems and software
• A positive, customer-centric attitude and the ability to remain calm under pressure

What we offer:

• Competitive salary and benefits package
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Access to employee wellness programs and social activities