Customer Service Supervisor

Beauty Republic Internationale Inc; Taguig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Career growth opportunities

Dynamic team environment

Job summary

A leading customer service provider in Metro Manila is seeking a motivated Call Center Manager/Team Leader to lead their customer service team. You will supervise daily operations, set performance goals, and train agents to deliver excellent service. The ideal candidate has proven experience in call center management and strong problem-solving skills. This role offers a competitive salary and career development opportunities.

Qualifications

• Proven experience as a team leader or manager in a call center.
• Strong leadership and communication skills.
• Ability to manage a fast-paced environment.

Responsibilities

• Supervise the daily operations of the call center team.
• Set performance goals and monitor team KPIs.
• Handle escalated customer issues and resolve conflicts.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Data analysis

Tools

CRM systems

Call center software

Job description

We’re seeking a motivated Call Center Manager/Team Leader to lead and support our customer service team at Best Reliable Resources Inc., located in BGC Taguig City. You'll ensure excellent service delivery, manage team performance, and drive operational success through coaching, reporting, and process improvement.

What You’ll Be Doing

• Supervise the daily operations of the call center team
• Set performance goals and monitor team KPIs
• Train, coach, and motivate agents to deliver excellent service
• Handle escalated customer issues and resolve conflicts
• Analyze call center data and prepare performance reports
• Collaborate with other departments to improve customer experience

What We’re Looking For

• Proven experience as a team leader or manager in a call center
• Strong leadership, communication, and problem-solving skills
• Ability to handle a fast-paced environment and meet targets
• Excellent organizational and reporting abilities
• Experience with CRM systems and call center software is a plus

What We’re Offering

• Competitive salary and performance bonuses
• Career growth and leadership development opportunities
• Supportive and dynamic team environment