Customer Service Supervisor

3M; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

3M is seeking a seasoned Customer Service leader to drive operational excellence, oversee a regional team, and implement scalable process improvements that align with the company’s strategic goals. This role requires strong coaching, cross-functional collaboration, and a relentless focus on customer experience, ensuring timely delivery and measurable results while upholding 3M’s values.

The candidate will lead initiatives, mentor staff, and partner with other functions to optimize service

Qualifications

• 5+ years in similar roles, with 3+ years in leadership.
• Engaging, influencing, coaching, and leading cross-functional teams.
• Excellent multitasking, communication, and presentations under time constraints.
• Results-driven with a customer-first mindset and strong process execution.
• Fluency in English.

Responsibilities

• Provides leadership and influences work groups to boost operational effectiveness.
• Supervises development and implementation of process improvements; reports milestones.
• Manages a Customer Service team; assigns tasks and provides performance feedback.
• Leads projects aligned with business strategies; assembles teams and meets deadlines.
• Supports talent development programmes and change initiatives.
• Identify opportunities to enhance service capacity and customer experience.
• Lead and support new processes and manage change initiatives.
• Supports Health Of Organization plans and activities.

Skills

Leadership

Cross-functional

Coaching

Communication

Presentation

Job description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description

Job Responsibilities

• Provides leadership and influences work groups, making decisions that enhance operational effectiveness and support key departmental programs.

• Supervises the development and implementation of process improvements, adapts techniques to solve complex problems, and reports key milestones to management.

• Manages a Customer Service team, assigns tasks, provides performance feedback, and ensures accountability for team activities and results.

• Leads projects aligned with business strategies, assembles project teams, and ensures objectives and deadlines are met.

• Participates in corporate programs, adheres to professional standards, and upholds 3M’s values and ethical standards.

• Support planning an execution of talent development programmes

• Identify opportunities to enhance service capacity, improve customer experience, and achieve operational excellence.

• Lead and support the implementation of new processes and manage change initiatives.

• Supports and/or leads Health Of Organization plans and activities

Qualifications

• Minimum 5 years of experience in similar roles and 3 years in leadership positions.

• Skilled in engaging, influencing, coaching, and leading cross-functional teams

• Excellent at multi-tasking, communication, and presentations under time constraints.

• Results-driven with a customer-first mindset and strong process and execution abilities.

• Fluency in English.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

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