Customer Service Specialist - Digital Marketing - Remote Setup

AffinityX; Quezon City; Remote; PHP 400,000 - 600,000; Full time

Job summary

AffinityX is seeking a skilled Customer Service Specialist who excels in client communication and digital platforms. You will engage with clients, manage project timelines, and collaborate with creative teams using tools like Adobe Creative Suite and Canva. This role offers remote work with comprehensive benefits from Day 1, making it an excellent opportunity for communicators passionate about digital marketing.

Benefits

HMO and life insurance from Day 1

Work-from-home allowance

Access to mental wellness programs

Ayala perks

Qualifications

• 2+ years of BPO customer service experience.
• 2+ years in Digital Marketing.
• 1+ year with design tools.

Responsibilities

• Act as the communication bridge between clients and creative teams.
• Manage timelines and project revisions.
• Provide design input using Adobe Creative Suite and Canva.

Skills

Communication

Organization

Tools

Adobe Creative Suite

Canva

Job description

Are you a creative communicator with a passion for client interaction and digital platforms? Join our dynamic team as a Customer Service Specialist!

What You’ll Do

Be the bridge between clients and creative teams—gather info, clarify needs, and manage timelines.

Communicate with clients via phone, email, and ticketing systems.

Use tools like Adobe Creative Suite and Canva to provide design input and edits as necessary.

Track project revisions and ensure timely, high-quality output.

What We’re Looking For

2+ years of BPO customer service experience.

2+ years of experience in Digital Marketing

1+ year of experience with Adobe Creative Suite, Canva, or other design tools.

Strong communication and organization skills

Client-facing experience and ability to work night shift.

What You’ll Get

Remote work setup + tools provided

HMO and life insurance from Day 1

Work-from-home allowance

Access to mental wellness programs

Ayala perks and more!