Customer Service Specialist - Digital/Creatives Account -Remote

AffinityX; Quezon City; Remote; PHP 400,000 - 600,000; Full time

Job summary

A well-known company invites applications for the role of Customer Service Specialist. This position involves bridging clients and creative teams, where effective communication and organizational skills are essential. The ideal candidate will have a strong background in customer service and digital marketing, along with proficiency in Adobe Photoshop.

Benefits

Remote work setup + tools provided

HMO and life insurance from Day 1

Work-from-home allowance

Access to mental wellness programs

Ayala perks and more!

Qualifications

• 2+ years of BPO customer service experience.
• 2+ years in Digital Marketing products or Print Media.
• Client-facing experience; ability to work night shifts.

Responsibilities

• Gather info, clarify client needs, and manage timelines.
• Communicate with clients via phone, email, and ticketing systems.
• Track project revisions to ensure timely output.

Skills

Client communication

Organization

Client management

Tools

Adobe Photoshop

Job description

Are you a creative communicator with a passion for client interaction and digital platforms? Join our dynamic team as a Customer Service Specialist!

What You’ll Do

• Be the bridge between clients and creative teams—gather info, clarify needs, and manage timelines.
• Communicate with clients via phone, email, and ticketing systems.
• Use tools like Adobe Photoshop for reviewing creative/raw materials before endorsing them to the Production Team.
• Track project revisions and ensure timely, high-quality output.
  
  

What We’re Looking For

• 2+ years of BPO customer service experience.
• 2+ years of experience in Digital Marketing products or Print Media
• At least 1 year of experience with Adobe Photoshop is required!
• Strong communication and organization skills
• Client-facing experience and ability to work night shift.
  
  

What You’ll Get

• Remote work setup + tools provided
• HMO and life insurance from Day 1
• Work-from-home allowance
• Access to mental wellness programs
• Ayala perks and more!