Customer Service Specialist

Buscojobs; Ilocos Norte; On-site; PHP 400,000 - 600,000; Full time

Job description

Customer Service Specialist jobs in the Philippines are available nationwide, presenting diverse opportunities for those skilled in communication and problem-solving. These positions often involve direct interaction with customers, addressing inquiries, resolving complaints, and providing support across various industries.

Common responsibilities include managing customer accounts, processing orders, and ensuring customer satisfaction. Strong verbal and written communication skills are essential, along with patience and the ability to handle difficult situations with empathy.

Many companies seek individuals proficient in using CRM systems and other customer service tools. Opportunities can be found in sectors such as BPO, retail, finance, and telecommunications, offering varied career paths for customer service professionals.

Sample Job Listings

• AVENSYS CONSULTING INC. – Customer Service Advisor (Onsite in Cebu IT Park or Mactan)
  • Interface with customers via inbound/outbound calls or internet; resolve routine problems regarding client products or services.
  • Greet customers professionally; maintain knowledge of client products/services; track interactions in call databases.
  • Qualifications: high school diploma with 3–6 months experience preferred; strong verbal/written communication; ability to rotate shifts.
• Customer Service Specialist – Various Locations (Multiple postings)
  • Responsibilities commonly include responding to inquiries, resolving complaints, processing orders, maintaining records, and collaborating with colleagues.
  • Qualifications often require at least high school diploma; 1+ year of customer service experience; strong communication skills; ability to work in fast-paced environments.
• DigiPlus Interactive Corp. – Customer Service Specialist

What to expect in the role

• Serve as primary contact for customers across various channels (phone, email, chat, etc.).
• Gather information, determine appropriate action, and escalate when necessary.
• Document interactions and ensure confidentiality; maintain product/service knowledge.
• Collaborate with internal teams to resolve issues and improve processes.

Qualifications (typical across postings)

• High school diploma or equivalent; college or bachelor’s degree often preferred.
• Excellent verbal and written communication; active listening; empathy and patience.
• Proficiency with computers and CRM software; ability to multitask and adapt to changes.
• Willingness to work onsite or in hybrid/remote setups as required by the employer; willingness to work shifts, weekends, or holidays.

Benefits and Visibility

• Competitive salary and incentives; health insurance; paid leave; opportunities for promotion.
• Company events, training, and potential for advancement to permanent employment.